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A
Acaccamisi
Participant
April 22, 2025
Question

Large files printing blank

  • April 22, 2025
  • 1 reply
  • 660 views

Acrobat version: 25.1.20458.0

Windows 11

Brand new install, everything is up to date.

 

Printing to a HP PageWide5200. Files that are a few pages work just fine. Larger files 25+ pages get sent over to my printer completley blank.

 

Have tried multiple files. Works fine on other small-format printers just fine. 

 

Have tried uninstalling/reinstalling Acrobat, drivers, as well as multiple restarts of printer and PC. "Print to image" fix does not work at all. "Document and markups" is selected.

1 reply

T
Tariq Dar
Legend
April 22, 2025

Hi @Acaccamisi

 

Thanks for sharing the details. Sorry to hear you’re having this frustrating issue with large PDFs printing blank.

It sounds like you’ve already taken some solid initial steps. Let’s try a few more things that have helped other users in similar situations:

 

Try Preflight (if using Acrobat Pro):

  • Go to Tools > Print Production > Preflight : https://adobe.ly/42o5gUB

  • Use the “Flatten transparency” fix-up under PDF/A compliance.

Also, try the following steps and let us know the exact results: 

1. Try opening the file in Google Chrome and printing one of the affected large files, and record the results. 

2. Try uninstalling Acrobat and installing Reader: https://adobe.ly/4cJ0pkf and record the results. 

3. Try disabling protected mode at startup, launch Acrobat,> Edit > Preferences > Security (Enhanced) > Uncheck - "Protected mode at Startup", record the results. 

 

Let us know how things work out at your end.

 


~Tariq

A
AcaccamisiAuthor
Participant
April 22, 2025

Same results with the preflight fix.

 

1) Tried printing 2 of the files I've had issues with in Chrome and got similar results. I have also tried every single file I've had issue with in the native HP software (SmartStream) and had no issues and everything prints fine.

 

2) Same results from Reader.

 

3) Did this after uninstalling Reader & reinstalling Acrobat. It worked fine for one print then had the issue repeat on any subsequent print.

AnandSri
AnandSri
Legend
May 29, 2025

I think I've narrowd the problem down to a port mismatch issue. Considering this ended up not being an Adobe problem at all - thanks for going above and beyond trying to help.


Hello @Acaccamisi!

 

I hope you are doing well. I am glad you were able to identify the issue, and I hope it gets fixed. Let us know if you need any assistance.

 

Thanks,

Anand Sri.

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