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shanes6543654
shanes6543654
Participant
September 17, 2021
Answered

Latest Acrobat Pro (v2021.007.20091) kills Enfocus Pitstop. Need way to revert to previous version.

  • September 17, 2021
  • 6 replies
  • 6927 views

This is Mac specific but Enfocus has warned (too late) that the current version of Acrobat Pro effectively kills Pitstop's ability to select or edit elements. 

 

The bigger problem is there is no option in Adobe Creative Cloud to revert to previous veriosn like there is with the other apps. So if your preference was set for auto update as mine was (unintentionally, not sure how that happened) you may be out of luck until Adobe and Enfocus find a fix. 

 

If anyone has a tried and true procedure to manually revert to a previous version of Acrobat DC, please let us know. 

    This topic has been closed for replies.
    Correct answer Mayank Panwar

    Hi everyone,

     

    We had a dicussion with EnFocus team and this issue has to be fixed by Enfocus team. It will be avaiable with future updates of Enfocus Plugin.

     

    Thanks,

    Mayank Panwar

    Adobe Acrobat Team 

    6 replies

    F
    Felix34900038bc3i
    Participant
    January 26, 2024

    Ich habe mit Adobe gechattet und die haben mir dann eine Link zu alten Acrobat-Versionen geschickt. Das hat aber auch leider nicht funktioniert. Interessanter Weise sagt Enfocus, dass das Problem bei Adobe liegt. Hoffentlich können sich die bald einigen und finden einen Weg, weil so ist es einfach nur mühsam.

    C
    Charles29035836n95j
    Participant
    January 12, 2024

    I too have this problem, the Auto-update feature in Acrobat was on (I didn't know) and next thing I knew 2 days ago, PitStop would not work proprly with some functions. You had to save, close and reopen the PDF to see what happened.

     

    If I could install an older version of Acrobat, I could re-install pitStop to that version and move forward. Using MacOS Monterrey currently.

    Bevi Chagnon - PubCom.com
    Bevi Chagnon - PubCom.com
    Legend
    January 12, 2024

    Is your version of Acrobat using the traditional interface or the new interface? If the icon panels are switched to opposite sides, that's the new interface.

     

    Try disabling the new interface and switching back to the traditional. This sometimes clears up compatability problems with plug-ins.

     

    Instructions to disable the new interface:

    • Windows: Click the hamburger menu ( 3 lines ) at the upper left corner and choose Disable new Acrobat.
    • macOS: Go to View > Disable new Acrobat.

     

    |    Bevi Chagnon   |  Designer, Trainer, & Technologist for Accessible Documents ||    PubCom |    Classes & Books for Accessible InDesign, PDFs & MS Office |
    A
    ah-falbala
    Participant
    September 23, 2021

    The problem is that Adobe does not help anybody with problems. Sad. Providing an older installer would be an easy and customer friendly solution for many different issues.

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      September 24, 2021

      Providing the previous version would indeed help.

      ABAMBO | Hard- and Software Engineer | Photographer
        R
        ReginaldMarks
        Participant
        October 5, 2021

        Acrobat 21.005.20058 *does not* honor the "Automatically install updates" option. We have it turned off because 007 breaks our prepress workflow (Enfocus PitStop). We have to reinstall 005 everyday. We've gone so far as to change write permissions on the application and its enclosing folder, but Acrobat still updates. We've no longer run Adobe CC.

         

        Adobe can blame Enfocus all they want, but if their software auto-updates when it is explicitly told not to, that's on Adobe.


        Adobe tech support is currently telling me that the only way to disable auto-update is to uninstall Creative Cloud and STOP USING IT.

         

        OR upgrade to a Teams Business Subscription (+50% per seat).

         

        From Rohit: "For individual accounts we do not have such feature, you can control it if you have a teams or business subscription."

        M
        Adobe Employee
        Mayank PanwarCorrect answer
        Adobe Employee
        September 22, 2021

        Hi everyone,

         

        We had a dicussion with EnFocus team and this issue has to be fixed by Enfocus team. It will be avaiable with future updates of Enfocus Plugin.

         

        Thanks,

        Mayank Panwar

        Adobe Acrobat Team 

        orka1981
        orka1981
        Inspiring
        September 17, 2021

        If you use Time Machine, restore the Acrobat DC folder from a date prior to this update that hosed things. My Acrobat DC updated overnight Tuesday into Wednesday. I restored from a week ago, and turned off the auto-update setting and all is good.

        shanes6543654
        shanes6543654Author
        Participant
        September 17, 2021

        Just finished a chat session with Adobe support and they have informed me that there is no way to convert to a previous version on the Mac OS. Ugh – guess we are out of business until a fix is released. Thanks Adobe!

         

        Really though, my fault for not realizing that auto-update was turned on. I've always kept it turned off for exactly this reason. I have no idea why it was activated. 

          shanes6543654
          shanes6543654Author
          Participant
          September 17, 2021

          And Adobe support has now passed the buck to Enfocus.

           

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