Latest Acrobat running really slow on several of our Macs

[scottb15698766]

After the latest update Acrobat seems to be very laggy and slow, its so bad that we cant even zoom in on files. We have tried reinstalling and have had no joy, macs are up to date and fairly powerful. Has anyone had a similar problem and are there any fixes?

[Amal.]

Hi @scottb15698766 

Hope you are doing well and thanks for reaching out.

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.06.20360 installed. Go to Help > Check for updates and reboot the computer once.

You may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau... and see if that helps.

If it still doesn't work, please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal

[vintly]

Same issue here, the latest few updates of Acrobat Pro have made scrolling basic vector PDFs much slower. Really annoying.

I'm using the latest Acrobat Pro (2023 version) on OS 13.6.1, 64GB RAM, 3.4 GHz Quad-Core Intel Core i5 iMac with a 1TB SSD (Haven't upgraded to Sonoma yet, will it help this issue? I doubt it) and regularly have to review multi-page large format PDFs that include vector imagery to be made into backlit wall panels. Imagine a large map spread across many meters of wall, split into panels. Each PDF page approx 800mm wide by 1400mm high, approx 2MB per page. This is now quite laggy to  even zoom into, let alone scroll through. Also it's a pain that the 'always on' zoom level has disappeared from the sidebar, and the name of the PDF is truncated in the tab, even if only one PDF is open. Seriously annoying.

It's a simple, basic requirement to be able to view PDFs efficiently in Acrobat! Would be interested to hear if you get anywhere with this.

[Amal.]

Hi there

Would you mind sharing a small video recording of the issue you are experiencing? Also, collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

~Amal

[Matt25094844jjdg]

I'm experienceing the same extremely poor performance problems with PDFs created in Adobe Illustrator (28.0) as large format documents and then viewed in Acrobat (2023.006.20360) on a MacBook Pro 16" 2021 M1 Max with 32BG of memory. In Illustrator the files move and zoom easily, but when opened in Acrobat, it cannot even finish a redraw after a zoom and just hangs. The latest version of Acrobat comes across as extremely buggy and unrefined when it comes to viewing a document. Something is clearly wrong with the software based on the number of reports I have seen complaining about this. The thing is, PDFs are essential to my and many others' workflows. Adobe, please address this, we need this app working well! Please find a way so that the viewing experience is more like Illustrator with quick redraws after navigating or zooming on a page. Thank you for anything you can do to improve this.

[Amal.]

Hi there,

Would you mind collecting the Adobe Crash/freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and sharing them via any cloud storage? Just upload the log file to the cloud, generate the link, and share that link with us for further investigation.

Regards
Amal