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JoePIFS
Known Participant
February 12, 2021
Answered

Latest Acrobat update - breaks index search

  • February 12, 2021
  • 2 replies
  • 1754 views

The latest Acrobat update breaks the index search. Apparently this is a known bug? (Problem: [Win-only] Acrobat is not able to load the associated index of a PDF file. [4323902])  This is a BIG issue for my clients. On my system I get no error message. On a coworkers system they get the message "search could not load the index.  May need to rebuild the index." Rebuilding all previous indexes would be unacceptable. I have an older reader version "XI" that still reads the indexes fine. Is there a solution or workaround to this issue???

This topic has been closed for replies.
Correct answer Meenakshi Negi

Hi there,

 

Sorry for the inconvenience caused.

 

We have released an update for Acrobat and Reader DC(version 21.001.20138) that addresses this issue.

Please update the application to the latest version. In the application, go to Help > Check for updates.

 

For more information about the latest version, please refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe.html#dccontinuousfebtwentytwentyoneqfe  

 

Let us know if that resolves the issue for you.

 

Thanks,

Meenakshi

2 replies

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity ManagerCorrect answer
Community Manager
February 15, 2021

Hi there,

 

Sorry for the inconvenience caused.

 

We have released an update for Acrobat and Reader DC(version 21.001.20138) that addresses this issue.

Please update the application to the latest version. In the application, go to Help > Check for updates.

 

For more information about the latest version, please refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe.html#dccontinuousfebtwentytwentyoneqfe  

 

Let us know if that resolves the issue for you.

 

Thanks,

Meenakshi

    J
    JoePIFSAuthor
    Known Participant
    February 15, 2021

    Problem resolved. thanks

      J
      JoePIFSAuthor
      Known Participant
      February 16, 2021

      As I posted earlier this update fixes loading the PDX index problem. BUT I have come across another issue that I believe is related. I launch Acrobat and pass along a BPDX file as an argument so acrobat should launch and rebuild / build the PDX file set. Since the update of 20135 this is not working. The 20138 patch does NOT fix this problem. Acrobat does launch and the index screen pops up but an error message appears "fatal search engine error (-6) not able to find the file".  This seems related to the original problem so I would bet the solutions are related.  Please advise.

      A
      Adobe Employee
      adeep93
      Adobe Employee
      February 13, 2021

      Hi,

       

      Greetings! Sorry to hear that you are facing issues with the index Search functionality.

       

      We have already communicated with our engineering teams regarding this issue. For now, you may use the workaround mentioned in helpx.adobe.com/acrobat/kb/unable-to-load-index-file-associated-with-pdf.html

       

      We will let you know once the issue has been fixed.

       

      Thanks,

      Adobe Acrobat DC Team

      F
      Frank5C0B
      Participant
      March 24, 2021

      This is not a solution. This is a workaround. 

      Manually loading an index is not an alternative for the automatic opening via double click.

      I need a solution, not a workaround.

      F
      Frank5C0B
      Participant
      March 24, 2021

      Install the updates.


      Patch works.

      (I don't want to know how many company policies I just broke, because my company install software centrally).

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