Latest update of Adobe Acrobat Pro is an absolute disaster

[Bianca29482777pvwb]

Hi, 

I am trying to write a complaint email but of course, no contact details in this regard, so here I am:

what on earth is going on with this new update of Adobe Acrobat Pro that normally it's supposed to be more user friendly - news flash, it's not - and appart from this, there is this new awful feature that blocks the app whenever I try to handle documents, the app blocks, I can't close, I can't do anything, it just freezes. The only thing that gets me out of there is task manager, and then starting over again.

I did this 3 times, making me losing around 10 minutes for an edit that normally, before this horrible update, it was taking me few seconds... Come on guys WAKE UP!

[maryg94034410]

Thank you so much!!! I haven't been able to open a pdf without Acrobat crashing for weeks! I can now open them again. 

[Romy31619768afdl]

You are my saviour! I absolutely hated the new Acrobat, as they'd hidden the edit tools under an extra click which was taking me loads longer to do edits on documents. Now I have the old version back 😄 Thank you!!!

[Roberta3182635726hd]

Holy cow!! Best post ever!  "Disable new Acrobat" is the light!

[Andrew318530702akl]

I hate to complain, as I help build software and know it can be frustrating, but this last update has terrible UI.  It seems as though Adobe hired the same people at Activision/Blizzard to create the new update.

[Stephen31866136nxkr]

They appear to have taken on too much at once. These changes should have been made over time and not one massive dump with no tools to figure out the new format. I have switched back to the old version and hope I stay there and don't get auto update every night.

[Andrew318530702akl]

Agree 100%. Nothing looks familiar other than the logo. They should have done updates in separate releases or get feedback from users inside staging environments before changing the whole layout.

Hopefully they take this as a learning experience.

[mckeem1]

WOW thank you - and Adobe, you should be shamed of yourselves.  You changed things for the sake of changing things. Moving the menu to the other side of the screen?  WHY?

[pmh52]

Thank you!

I do a lot of scanning pages, and then I like to redact each page into new files.  The new version requires me to go back and find the file I want to save the page or pages in.  A big hassle.

[Extrem-K]

THANK YOU ! You saved me from this freezing nightmare

[rsnow113]

Thank you so much for this! I've been trying everything to get the canvas color to change back to gray without changing EVERYTHING in the document... this is the only way!

[Just Vicki ♥]

Super Helpful, Bianca... thanks so much~  

[typesettingindia]

It was a trauma experience. everything is changed. NO more user friendly but thank god you have provided the previous verison otehrwise I will thinking what could be the substitute ...and then I will thning to use pirated old versions. Please please never force us to use your such new acrobat. it is just a horror

[leonard31865922dtbq]

instructions on how to go back to the previous version, Please please please

[Melody31853571v0i5]

@leonard31865922dtbq Click the hamburger menu (  ) at the upper left corner and choose "Disable new Acrobat"

[mike274969872tuk]

Thank you!!!! New adobe is not user friendly and I wanted out!

[Erin283897354pj5]

thank you so much!!!! I was not able to use ANY of the fill in fields on my forms since the most recent update and i use a ton of fill in forms.  i had to select a prior field and tab to the one one i wanted, not user friendly at all.  i was getting very frustrated and you saved me much agony!!!! I see this is an old post from you but it saved me today!!!

[markk8929962]

thank you!

[Kellie322642554z1t]

I agree and the rest of my office also agrees that the new Adobe rollout is a disaster!!  I wonder if the people that create this stuff actually work in Adobe?  For those of us that use Adobe a lot, your new update is awful and not at all user friendly and more clicks to get anything done.  You also took out the "save as local" for those of us that use icloud based management systems, we must have the "save as local".  The majority of us like having the tools show up on the right.  Please do not make this a final update that everyone will have to use.  My office will be using another program if this happens.

[Mike Bonavita]

How many times can Acrobat crash in one day? 

[dirkd85066719]

Yes - a change to another program is imminent. It is unbeleivably frustrating to have such an incredible disruption for the worst. Disruption is usally for the better right? Wondering what program will disrupt the defunct Adobe into a usable program. I have used Adobe programs since the late 80's, yep i was an early adaptor, and have been loyal since--that has now changed, almost irreversibly.

[Test Screen Name]

Adobe, by the way have no support or complaint email.

[jdg1010]

Well, pshaw!  Perhaps they have no support, but they do have high monthly fees -- getting higher with yearly frequency while delivering less services, so that's something, right?

[Bhawna29481033c2ab]

@Bianca29482777pvwb 

Thanks for reaching us out.

Can you please share the acrobat version and OS version to reproduce this issue?

Also, please specify your previous Acrobat version before updating to new UI.

As far as I am able to understand from the screenshot shared, seems like you are stuck in the onboarding phase. Let us know the scenario when it happened for you.

-Bhawna.

[Bianca29482777pvwb]

Guys, I am quite busy with my work, job, etc.

It is beyond frustrating to do YOUR WORK as well. You update smth, fine, I am not an IT person, I want to click a button and that update to occur, I do not have time to check if my previous Adobe was 1234350i064680 and is Adobe 34utoy35w6 I couldn;t care less, I pay a subscription that now is making me lose time ergo money because as we speak for more than an hour I am trying to update a pdf with Adobe Acrobat reader pro, which again, it was taking me less than 3mins and now I constantly need to have this annoying useless pop up saying that Adobe is encountering trouble shooting issues or w/e and it;s closing my work, and need to start again... come on

[jdg1010]

As far as they are concerned, it IS your job to do THEIR job for them.  Get with  the program!  (Sarcastic, of course.)