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Question

Latest update of Adobe Acrobat Pro is an absolute disaster

Forum|Forum|2 years ago
April 19, 2023
110 replies
126787 views

Hi,

I am trying to write a complaint email but of course, no contact details in this regard, so here I am:

what on earth is going on with this new update of Adobe Acrobat Pro that normally it's supposed to be more user friendly - news flash, it's not - and appart from this, there is this new awful feature that blocks the app whenever I try to handle documents, the app blocks, I can't close, I can't do anything, it just freezes. The only thing that gets me out of there is task manager, and then starting over again.

I did this 3 times, making me losing around 10 minutes for an edit that normally, before this horrible update, it was taking me few seconds... Come on guys WAKE UP!

Modern Acrobat

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T

TDGman

Participant

Hopping aboard the hate train on just how bad this update to Acrobat is, and very grateful for the "Disable New Acrobat" option.

The UX design is unbelievably terrible, it goes beyond moving things around for the sake of moving things around to say, "Hey guys, we've shaken things up and given it a new look!".

Some of the new icons are especially unintuitive and overly compact for a desktop, and the new home positions for various tools don't make sense. It took me a good minute to investigate what the icons in the bottom-right corner were.

I have to wonder just who this version of Acrobat was designed for. It seems like it was designed for tablet usage over desktop usage, and I would advise Adobe to create dedicated "Modes" to switch between if that is the intention, rearanging tools and features to fit the screen and purpose rather than forcing everything to be one way.

O

Oslo24350462ryut

Participant

I'm SO frustrated with the new Adobe Acrobat Pro interface I could absolutely SCREAM at the top of my lungs! What an absolutely nightmare. Thanks Adobe. You took something that was working perfectly fine and decided "you know what, we're gonna absolutely SCREW over our customers" and basically dropped a whole different software program on us. VERY customer friendly... which of course is sarcasm but based on what I'm seeing from Adobe needs to be explained. WHAT A MESS!!!

mariahweyne

Inspiring

Jsut disable it.

D

de Venny

Participant

I am experiencing difficulty scanning something. I cannot locate where to insert the page. The setup seems overly complicated; it should be more user-friendly. I may consider reverting to an older version if available. This issue is causing me a great deal of frustration.

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MisterTee

Participating Frequently

Dear Bianca29482777pvwb,

Seconds ago, after an agonizing session with Adobe Acrobat Pro (Build: 23.3.20244.0), I searched the web for: "Adobe Acrobat Pro is a complete disaster." I've taken too much time today to explain all the problems, but in the meantime, suffice it to say that AAP ain't no Microsoft Word, even for the simplest text editing.

Thanks for your post, and I hope you wake the guys UP!

D

Danznothappy

Participant

WORSE THAN THE WORST ADOBE ACROBAT UPDATE EVER! So here's the newest upgraded features of Adobe Acrobat Pro, the update that you cannot opt out of: 1) I get an error printing every single document since the "upgrade" 2) The new interface menus are atrocious, no rhyme or reason to the layout 3) When I do Scan/OCR, it skews all my images instead of deskewing them, to the point you need to tilt your head 20 degrees for it to be straight 4) On my last master document, the one I absolutely cannot lose, I did a Scan/OCR in an attempt to do some edits. Well, at the end of the 64 page scan, it says "there was an error with the image", made all my pages black screen, and like an idiot, I accidentally selected Save Changes when it asked me to before closing the document to try again. Now I lost my master copy and cannot get it back. Thanks Adobe, keep up the terrific "upgrades"!

mariahweyne

Inspiring

You can disable it.

Z

zhirayr30730580ujk3

Participant

I absolutely agree. The latest version is a disaster. Bad interface, slow & tons or glitches. I keep reporting errors but I don't think it produces any results. Is there a way to go back?

1

111alvaro

Participant

COMPLETE DISASTER - I agree! - but with Windows.
Why does it take so long to open Acrobat Pro on Windows 11 anyway?
And when it finally opens a document it hiccups and says "application is not responding"?
... I've actually had similar problems on Windows 10...
Every time I have to use Acrobat Pro I prepare a schedule because I know that only 15 to 20 minutes after launching the App it will be working properly. Then it's fine... unless you need to open a new doc! Then it hiccups and takes a few minutes before anyone can use it.
I've actually never had any problems with Acrobat on the MacIntosh!

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n_a_simon

Participant

The same here. As soon as I try to handle the file, I get the message : "an internal error accured " and evberything freezes. IMpossible to close except with ctrl alt del 😞

And no possibility to contact anyone from Adobe

S

SKlunk

Participating Frequently

I get the same thing! Adobe is now useless!

I hated the new UI, found how to disable through the hamburger menu, but now every single click I make in Adobe DC gives me an "internal error" message.

ADOBE FIX THIS NOW!!!!

F

Francisco293982123on2

Participant

I have a similar problem. I have Adobe Acrobat version XI and it stopped working, and I decided to go to my Acrobat account and download it again, but I can only get the last version. Thus, I installed the new version, which is with all respect a completely different "animal" and I cannot find the way to reinstall my toolbar in the way it was before. Now I have menu bars at all borders, left, right, top, and with options I really do not need. I am trying to recover my original settings and I cannot do it and all I get are options I do not need. It appears someone decided to completely change the configuration and tools of Acorbat and it is extremely unconsiderate to force us to use these change, they aere not helpgul at all; I do not have the time to learn again how to use this new program, which I have used for more than 30 years now. Please, advice on how to recover the original toolbar.

Thank you,

Paco

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Test Screen Name

Legend

Just so you know, you can (for the time being) turn off the new UI and make it look like it used to. There's something on the hamburger menu (yes, ludicrous name) at top left to do this.

B

Bianca29482777pvwbAuthor

Participating Frequently

I just managed to do that , managed to dissable the new one!!!! I'm kind of happy again

P

Paul T3211247266y5

Participant

I don't see the disable option in my View. How do I go back to the previous version?

Thank you.

Barbara

All of the online help seems to show screenshots from the old version. I
went into the help menu from within the new version, and it still only
showed screenshots from the old version.

Good luck

B

Bhawna29481033c2ab

Adobe Employee

@Bianca29482777pvwb

Thanks for reaching us out.

Can you please share the acrobat version and OS version to reproduce this issue?

Also, please specify your previous Acrobat version before updating to new UI.

As far as I am able to understand from the screenshot shared, seems like you are stuck in the onboarding phase. Let us know the scenario when it happened for you.

-Bhawna.

B

Bianca29482777pvwbAuthor

Participating Frequently

Guys, I am quite busy with my work, job, etc.

It is beyond frustrating to do YOUR WORK as well. You update smth, fine, I am not an IT person, I want to click a button and that update to occur, I do not have time to check if my previous Adobe was 1234350i064680 and is Adobe 34utoy35w6 I couldn;t care less, I pay a subscription that now is making me lose time ergo money because as we speak for more than an hour I am trying to update a pdf with Adobe Acrobat reader pro, which again, it was taking me less than 3mins and now I constantly need to have this annoying useless pop up saying that Adobe is encountering trouble shooting issues or w/e and it;s closing my work, and need to start again... come on

J

jdg1010

Participating Frequently

As far as they are concerned, it IS your job to do THEIR job for them. Get with the program! (Sarcastic, of course.)

T

Test Screen Name

Legend

Adobe, by the way have no support or complaint email.

J

jdg1010

Participating Frequently

Well, pshaw! Perhaps they have no support, but they do have high monthly fees -- getting higher with yearly frequency while delivering less services, so that's something, right?

Meenakshi Negi

Legend

Hi Bianca29482777pvwb,

Thank you for reaching out.

Please try the troubleshooting steps provided in the following help document: https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-windows.html.

If you are experiencing issues with the new Acrobat experience, please refer to the information provided here: https://helpx.adobe.com/acrobat/using/new-acrobat-experience.html.

If the step suggested does not help, please share more information on what happened.

- Share the steps you do when the application window freezes.

- Share the Acrobat and OS version numbers.

Thanks,

Meenakshi

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Bianca29482777pvwbAuthor

Participating Frequently

none of these things work and I'm sorry but I'm not willing to go line by line through 5-10 pages, it's smth that you guys must fix, the way you updated this product please fix, you must have some reports as I always click send report so I dopn't care how you do it but I want it fixed.

I do not have time for research, getting an IT degree so I can fix your lacks....

It was working perfectly fine before and again, this new thing is anything but userfriendly

B

Bianca29482777pvwbAuthor

Participating Frequently

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