Latest update of Adobe Acrobat Pro is an absolute disaster

[Bianca29482777pvwb]

Hi, 

I am trying to write a complaint email but of course, no contact details in this regard, so here I am:

what on earth is going on with this new update of Adobe Acrobat Pro that normally it's supposed to be more user friendly - news flash, it's not - and appart from this, there is this new awful feature that blocks the app whenever I try to handle documents, the app blocks, I can't close, I can't do anything, it just freezes. The only thing that gets me out of there is task manager, and then starting over again.

I did this 3 times, making me losing around 10 minutes for an edit that normally, before this horrible update, it was taking me few seconds... Come on guys WAKE UP!

[RTGD]

What an absolute Dumpster Fire ! I've been using Adobe for 20 years but this is unbeleivable. I mean I don't like th new UI but nobody ever likes new UIs. We get used to what we know and don't want to change.  But this goes waaaay beyond that. Acrobat is crashing my computer 5-10 times a day. I ussually use Acrobat maybe 100 times a day to preview design files but now I try not to open PDFs because Acrobat crashes everything. Black screen, cntrl+alt+delete does nothing, I have to de a hard reboot every time.... THIS IS TERRIBLE

[Bevi Chagnon - PubCom.com]

Let Adobe know your concerns. This is a user-to-user help forum that doesn't get much attention from Adobe.

But if you comment and VOTE (as in click the VOTE button at the top), it will reach Adobe.

Comment directly to Adobe and vote at https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/47082691-ditch-t...

[quite fed up]

this software update has totally undermined my productivity. Needless revisions to tools have turned acrobat pro into an even more frustrating mess. Now my select tool has vanished and even when I manage to get it on the cursor, the marqee disapears as soon as i stop hovering over the selected object. Where do you live adobe updater, I want to know.

[Michael36338817oiep]

I couldn't agree more.  I've been ok with past updates, even though they've seemed unnecessary, but this one it over the top.  Microsoft has a big opportunity here.

[LAHBPA]

I agree with you Bianca.  I can't imagine that this new interface will ever be helpful or user friendly.  "If it aint broken.... and all that!.  Geez, whoever made these horrible changes, is clueless  Computer software is just a TOOL to make us more productive, not less productive.  If we have to spend hours trying to figure out the changes you make, we can't be productive! 

[Cathy27913600ihpr]

I agree. The new upgrade is terrible!

[Mark Lobjoit]

Couldn't agree more - this is a disaster. I've been using Acrobat for longer than I can remember and on all previous changes I've been able to find things well enough to be able to be productive but this is what the heck? Simple tools like changing view and zooming seem to have been hidden away lord knows where. There are a gazillion tools I rarely use and customisable toolbar which can't be got out of the way - and adding tools to this (if you can find them!) is unbelievably clunky. Roll back and start again! I'll have to find something else to use in the meantime though!

[Amaury]

I agree. The new interface is a disaster. It makes Adobe Acrobat NOT Pro! 

[peterw57014507]

Can someone  tell me how i copy and paste text in the new version of Adobe please?  I used to be able to right click > cut  right click > paste but this does not appear to work.  I don't seem to be able to add these functions to the toolbar either.  Thanks in advance 

[Amal.]

Hi there

Hope you are doing well.

Would you mind sharing what happens when you try to copy and paste in new version of Acrobat ? Do you get any error message? If yes, please share the screenshot of the same for more clarity.

Also, make sure you have the recent version 24.02.20687 installed from the help menu > check for updates and reboot the computer once.

~Amal

[Tony357288235q5w]

I've been putting up with the latest version of Acrobat Pro for weeks.  The application has crashed several times, it cannot compare files, and now I cannot print to my color printer.  I can print to the same printer with every other application.  It was annoying enough with all of the changes.  If it actually functioned the way it was supposed to I would deal with it.  I don't really want a canned answer on what I'm doing wrong or have to learn how to use.  What I do want to hear is that it is going to be fixed.  Any updates on a new release with the functionality and usability that people want and need? 

[Amal.]

Hi @Tony357288235q5w 

We are sorry to hear that the issue still persists, Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and Crash/freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal

[Eric37085113mxru]

I completely agree! What an unmitigated failure! Absolutely no warning that the product was about to become unusable. We have jobs to do and too much work to have one of the tools we use daily just completely fail us! Thank goodness someone posted about the opportunity to get out of the new version. I WILL NOT do a tutorial to use a tool I've been using since the 1990's. Stop using AI to change your users and let the users tell you what the tool needs! I have to get my work done and can't have something like this stop me in my tracks because your AI tool said the new look would be easier to use. It isn't.

[jdg1010]

A Hall-of-Fame message!  Thank you for standing up to them along with so many of us ... but apparently not enough of us to get them to revise their arrogant errors.

[Bevi Chagnon - PubCom.com]

To everyone, voice your suggestions at this webpage: https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/48153893-new-acr...

It's where we can reach adobe's engineers and marketing department that controls the software.

Your suggestions and ideas of what you want might make more inroads to Adobe and get us a software tool we can use!

[Bridget37390741bu1i]

I AGREE!  I use the feature to add text to pdfs the most and now it makes it like you are trying to edit the entire pdf and you can't just type a text box anywhere.  It took me over 15 minutes to try to add a text box and I accidently found the revert to old pdf by mistake trying to figure it out.  I am back to the old version and it is SOOOOOO much better!  This new version is NOT user friendly at all!

[Cody34480884whtd]

On top of all the crashes and errors and unusable tools, now I have to take time to write complaints too. I've been using this newer version for months now and productivity has not increased. I thought I might learn efficient methods over time, but the program is just bad.

[JasonWBarlow]

I was hoping I wasn't the only one experiencing this! How does one mess up what has traditionally been such a reliable work horse of an app. The latest version is a complete disaster. Actively looking for an alternative (to Acrobat and the new Express). 

[abuse removed by moderator]

[richardl21680839]

I just want to add my voice to the discontented posts on this thread.

What a disaster this app has become.

+20 years in design and print experience and use of PDFs from their infancy.

I have never experienced such regressive ‘development’ of an industry standard piece of software.

I has become a slow, unusable pile of steaming waste.

I am finding I am veering to open pdfs in Apple Preview vs bothering trying to view in in Acrobat!

PDFs take an age to load and display, then the more complex PDFs (architects/technical drawings) spend the rest of the time constanly refreshing and lagging out until I am compelled to trigger the dreaed forced quit option.

How have Adobe managed to do this? I am at a loss trying to understand why they punt out sub satandard software under the guise that it is an ‘upgraded’ version!

[Weekend_Shootr]

Exactly….i can’t believe i bought the full version. It’s unusable for my
work.

[Muhammad37873325w9vc]

Hi,

I'm really sorry to hear about your issues with the new Adobe Acrobat Pro update. It sounds incredibly frustrating. Have you tried reaching out to Adobe support directly through their website or social media? They might be able to offer a solution or rollback to a previous version. Hope this gets resolved soon!

[markk8929962]

Use pro to combine PDF tax scans.  Tax time I open a folder of collect scans through out the year so a 20-50 documents at time.  Last 2023 tax season this work a charm.  2024 Pro version, not so pro, more like a lite.  select all files, offers to combine, but nothing happen.  Before that, offered to Cloud me.  on the combine feature.  start posting nasty stuff in google search, and low an behold the combine option showed up in the menu.  The after a few fails of auto combine, I went 10 files at a time till all were open, then select combine from withing the toolbar.  

Today, same setup, except folder had a few more, an got Max folder open message.  Ok, so I combine these, then do the other half, welp says can not create another file, to many open.  Welp ok I will delete a reciept.  NOPE, no delete option.  Really, ADOBE-- you've rendered your software away?  

[robins44927806]

As I look at the 13 pages of complaints about this horrible update, I see that I'm not alone in my hatred of this update and Adobe hasn't fixed anything. Even worse, with CC you cannot even go back and grab a version that does work (unlike every other program in my subscription). What's up with that, Adobe? Worried that everyone will just ditch your ridiculous "update" and go back to a version that works? Seriously, what is the deal? Do you want everyone to stop using Acrobat for some reason? So frustrating!

[Weekend_Shootr]

Funny you bring this up. I spent an hour the other evening trying to create
a PDF and gave up in utter frustration. I went to Canva and made my PDF in
minutes. When I tried to cancel ADOBE they tried to hit me with an early
cancel fee!

[Caitlin377619135g2h]

Does Canva have the ability to mark-up PDFs? I'm so over Adobe. I had to mark up a file on there that should have only taken me 20 minutes and it took me an hour and 15 minutes. It freezes, crashes, and the features are so stupid now. I'm over it.