Latest update of Adobe Acrobat Pro is an absolute disaster

[Bianca29482777pvwb]

Hi, 

I am trying to write a complaint email but of course, no contact details in this regard, so here I am:

what on earth is going on with this new update of Adobe Acrobat Pro that normally it's supposed to be more user friendly - news flash, it's not - and appart from this, there is this new awful feature that blocks the app whenever I try to handle documents, the app blocks, I can't close, I can't do anything, it just freezes. The only thing that gets me out of there is task manager, and then starting over again.

I did this 3 times, making me losing around 10 minutes for an edit that normally, before this horrible update, it was taking me few seconds... Come on guys WAKE UP!

[typesettingindia]

It was a trauma experience. everything is changed. NO more user friendly but thank god you have provided the previous verison otehrwise I will thinking what could be the substitute ...and then I will thning to use pirated old versions. Please please never force us to use your such new acrobat. it is just a horror

[leonard31865922dtbq]

instructions on how to go back to the previous version, Please please please

[Melody31853571v0i5]

@leonard31865922dtbq Click the hamburger menu (  ) at the upper left corner and choose "Disable new Acrobat"

[mike274969872tuk]

Thank you!!!! New adobe is not user friendly and I wanted out!

[Erin283897354pj5]

thank you so much!!!! I was not able to use ANY of the fill in fields on my forms since the most recent update and i use a ton of fill in forms.  i had to select a prior field and tab to the one one i wanted, not user friendly at all.  i was getting very frustrated and you saved me much agony!!!! I see this is an old post from you but it saved me today!!!

[Kellie322642554z1t]

I agree and the rest of my office also agrees that the new Adobe rollout is a disaster!!  I wonder if the people that create this stuff actually work in Adobe?  For those of us that use Adobe a lot, your new update is awful and not at all user friendly and more clicks to get anything done.  You also took out the "save as local" for those of us that use icloud based management systems, we must have the "save as local".  The majority of us like having the tools show up on the right.  Please do not make this a final update that everyone will have to use.  My office will be using another program if this happens.

[Mike Bonavita]

How many times can Acrobat crash in one day? 

[dirkd85066719]

Yes - a change to another program is imminent. It is unbeleivably frustrating to have such an incredible disruption for the worst. Disruption is usally for the better right? Wondering what program will disrupt the defunct Adobe into a usable program. I have used Adobe programs since the late 80's, yep i was an early adaptor, and have been loyal since--that has now changed, almost irreversibly.

[Test Screen Name]

Adobe, by the way have no support or complaint email.

[jdg1010]

Well, pshaw!  Perhaps they have no support, but they do have high monthly fees -- getting higher with yearly frequency while delivering less services, so that's something, right?

[Bhawna29481033c2ab]

@Bianca29482777pvwb 

Thanks for reaching us out.

Can you please share the acrobat version and OS version to reproduce this issue?

Also, please specify your previous Acrobat version before updating to new UI.

As far as I am able to understand from the screenshot shared, seems like you are stuck in the onboarding phase. Let us know the scenario when it happened for you.

-Bhawna.

[Bianca29482777pvwb]

Guys, I am quite busy with my work, job, etc.

It is beyond frustrating to do YOUR WORK as well. You update smth, fine, I am not an IT person, I want to click a button and that update to occur, I do not have time to check if my previous Adobe was 1234350i064680 and is Adobe 34utoy35w6 I couldn;t care less, I pay a subscription that now is making me lose time ergo money because as we speak for more than an hour I am trying to update a pdf with Adobe Acrobat reader pro, which again, it was taking me less than 3mins and now I constantly need to have this annoying useless pop up saying that Adobe is encountering trouble shooting issues or w/e and it;s closing my work, and need to start again... come on

[jdg1010]

As far as they are concerned, it IS your job to do THEIR job for them.  Get with  the program!  (Sarcastic, of course.)

[Bianca29482777pvwb]

[Test Screen Name]

Just so you know, you can (for the time being) turn off the new UI and make it look like it used to. There's something on the hamburger menu (yes, ludicrous name) at top left to do this.

[Bianca29482777pvwb]

what hamburger menu, again where, in adobe, in windows settings on Mars?

[Test Screen Name]

In the new UI experience there is no menu bar, by design. But there is a hamburger button. This is an icon with three lines in it, we're all supposed to insinctively know what this means.  https://en.wikipedia.org/wiki/Hamburger_button

If you have the traditional menu (File, Edit, View etc.) across the top of the window, you don't have the new UI experience, you don't have a hamburger button, and there is nothing to turn off 

[nathaliedoo1966]

Hi, I'm stuck as well, losing time on this situation.  The hamburger menu is three lines one above the other within Adobe.  But I'm guessing you don't even get to see that view ...

[Bhawna29481033c2ab]

Hi @Bianca29482777pvwb 

We are aligned to your concerns. 

Just for quick workaround, in case you are stuck on onboarding again, we have implemeted Escape onboarding functionality which you can get away by pressing  'Esc' key. Additionally you can quit the app and relaunch acrobat. 

We have logged a ticket for the same and working on it since this is quite intermittent. We can schedule a call as well to debug this issue.

Let us know if issue still persists.

Best,

Bhawna.

[sunshinec48258238]

Hi, Bhawna-

To add to the conversation, I am using Windows 10 and Adobe Acrobat Pro DC. I could not find the version for a VERY long time, because in the middle of the workday, Acrobat suddenly changed appearance, removed all my toolbars and preferences, and I could not even find the Help > About Acrobat menu to find the version.  I finally did, and it's ... well, impossible to copy/paste, memorize, or even keep open while I'm typing. I'll put a screenshot. Hopefully it will persist.

The new display is flipped right to left (tools on left, pages on right), offers ONLY vertical toolbars as far as I can tell, and has removed ALL of my carefully prepared settings. I now would have had to completely relearn the software before I can complete a project...that's due in an hour.  NOT GOOD.  There was no warning, I did not initiate an update, reboot or turn off my computer. This is a BIG change.  I am very, very grateful for the "disable new Acrobat" button, and I hope that I can keep it forever.  I have to assume that it will eventually not be available, but I will use it as long as I can.  In the meantime, all of my toolbars have been deleted and I still have to completely remake my interface.  That is an expensive loss of professional time.  Boo.

[default9k5m3tkwup03]

I was in the middle of presenting a tgree dau training session and this pulled the rug out from under me. No warning, no advanced training. Just in the middle of the day  it changed to this mess while necand my students tried to figure out how to move forward. It was very  inconciderate of adobe. 

[Christy31363137sbjn]

Thank you! It works and I couldn't be happier 🙂

[default9k5m3tkwup03]

Just do the world a favor and trash the revision we never asked for! Why did you move the bookmarks to the right? It's difficult to find and use any tools. Did you send s communication out to all users that pay your heafty annual subscription on how to relearn your néw software ? Please send it to me! 

[Bianca29482777pvwb]

I just managed to do that , managed to dissable the new one!!!! I'm kind of happy again

[Barbara27463745j3i3]

I don't see the disable option in my View.  How do I go back to the previous version?

Thank you.

Barbara