Since about a month my, and my colleges Acrobat Pro (64-bit) version keeps crashing/hanging for some reason. The program is up to date. Last week I found a another new update, but it still very unresponsive. 😞
Is there an easy fix or do we need to go back and install and old version?
I've tried to check on the Creative cloud desktop but it didn't show any updates. I manually download the update. Now the version is 23.008.20555. The update is optional update. I will see if it can slove the issue.
The 64-bit application is a unified application for Acrobat and Acrobat Reader. If you have installed Acrobat Reader 64-bit and you purchase an Acrobat subscription, the Acrobat Reader 64-bit application will upgrade to become a fully functional Acrobat 64-bit application.
I'm afraid this doesn't help me as Acrobat simply won't open. It sits and bounces to suggest it's opening but nothing happens - no errors - no access to menus - so frustrating. So many school docs are PDFs and I just can't work - come on Adobe!
Tried hotfix patch "fix" put out by Adobe on Jan 4th and didn't help. I'm frustrated that I am paying for something that isn't working and in looking at these discussions this started in December.
⚠️INFO -- I was contacted privately by a fake "Adobe Care" person who tried to convince me to pay 400 USD via Paypal. I did not pay, but be careful for such piracy.
Yes, tried that. It didnt fix the issue with the Plug Ins. From what I am reading online there are Plug ins failing due to this the last update. The only fix is either load the PC version and install the Plug ins if they are available on the PC or do as I have and install last years version and turn off auto updates.
i lost at least half a day to fix the problem and your probleme solving might help, but i dont have the time for playing arround for days ... they [cursing removed] and now i pay, but cant use acrobat ... and they just closed my case ... my guess is they made some mistakes with this barriere free stuff ... acrobt tries to read the document for minutes ... i am really [cursing removed] - my whole workflow is broken ... an no help, not even a email adress ... [cursing removed] (and dont dare to remove this message - fix the probleme first!!!)
Gee, Adobe, clearly there's a problem. Quick roll-out of rollback procedures? Something? Pro indicated an update of some sort earlier today - fine - now crashes on ALL pdf files I open. I've rebooted. Same. I have work to do.
After rebooting a couple times I finally was able to get to the Repair tool (before Acobe crashed again). It appears to have worked. Not comfortable with the stability of Adobe, though. This shouldn't happen.
I'm having the same problem - mine isn't crashing as much as completely freezing. This is ridiculous for a program people are paying for. I can't even send a document to the printer. Adobe, please fix this ASAP.
I have been having the same problem recently but only mostly with complex PDFs like architectural drawings that we make and use. I disabled the new acrobat and it fixed the problem. CLick on the menue top left and scroll down...you should see an option for 'disable new acrobat'. Just click it and hit ok at the prompt. It limits some templates and other add on functions that seem to have been added and likely causing the problem. Reopened the same file and no issues.
me too, my problem is with architectural-drawing-pdf's bigger than 2 MB and with about 20 pages. it helped to stopp exporting layers (i dont need them, but it would be handy for the recipients) - seldom chrashes, but still terrible slwow ...
i am already on the old version - the new one is worse than the old one ... the frickle all time on the ui, but for me it seems, they lack any professional ui-designer ... but big sw-companies dont have them anymore ... just fancy looking ui's from far, but they dont unterstand we have to work with those apps and dont just watch them ... crazy ...
The option to 'disable new acrobat' is in the new version menu...that is what I am working with....I am still using the latest Adobe, but it disables some new add ons I think they built into the program causing the issue....not sure, but it worked.
I am on a Mac, how do we turn off the new version. My Kodak plug in (Plate builder) does not work with this update. I would gladly go back to the previous version until this version is better tested.
We have the same problem with 3 of our computers, it hangs and we get the "not responding" and you have to wait for 30-100 seconds and it then works (sometimes) else you crash out.
This only started happening after the last update or so.
I have had the same problem for a week now. Every time I try to open a PDF or the application Reader on my MACPro the icon bounces and does absolutely nothing. No error message, no application open and completely unable to get on with my work. I have tried several re-installs, Acro Clean etc to no avail. I have just tried to use the new updates and half way through it asks you to click the version of Acrobat Reader you wish to open - mine is greyed out so I can't then progress - no help at all.
Any advice please. It would seem to me that replacing the download with a 'good' version would be the easiest way for us all to get back to work while Adobe fix the new version. I don't understand why this isn't offered.
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