Latest version Acrobat Pro broken? Keeps crashing/not responding...

[Sjaak Banaan]

Since about a month my, and my colleges Acrobat Pro (64-bit) version keeps crashing/hanging for some reason. The program is up to date. Last week I found a another new update, but it still very unresponsive. 😞

Is there an easy fix or do we need to go back and install and old version?

Thanks.

[Derek24989132vqdc · Accepted solution]

Just "Disable new Acrobat Reader" under the file menu and let me know if that work.

[Oneone_user · Accepted solution]

I refered to the solution of removing the Acrobat registry, it solved.  Removing Computer\HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Acrobat\DC.

[Oneone_user · Accepted solution]

Thanks a lot!

I've tried to check on the Creative cloud desktop but it didn't show any updates. I manually download the update. Now the version is 23.008.20555. The update is optional update. I will see if it can slove the issue.

[pierret18811376]

Hello,

There is a new update today for Acrobat Pro : https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

[katharina_3116]

Hi All,

Is there now a solution to this problem? I can't always repair the software and then it works for some hours and then as soon as I open a PDF it crashes constantly.

Thanks,

Katharina

[colleenh6541220]

I don't think Adobe will ever fix this problem.  This has been going on for years now.  The app shuts down my entire computer.  I have a feeling it's because I use aa Apple M1 Max but I've also hear PC users having the same issue.  

[S Treat]

I switched from the 64-bit to the 32-bit a long time ago.  This did end my crashing problem.  I was having the issue on PC.

[Dave Creamer of IDEAS]

I'm using Acrobat Pro DC on my M3 Mac and on my Windows computer without issue. I can only suspect it is something that is not consistant and therefore, difficult to track down the problem. 

[pierret18811376]

Hello,

There is a new update today for Acrobat Pro : https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

[pierret18811376]

Hello,

There is a new update today for Acrobat Pro : https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

[pierret18811376]

Hello,

There is a new update today for Acrobat Pro : https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

[pierret18811376]

Hello,

There is a new update today for Acrobat Pro : https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html