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Latest version of Acrobat DC bookmarks will not save after latest update

Forum|Forum|7 years ago
December 22, 2018
4 replies
8824 views

Running a Mac OS 10.14.2 (latest)

Using Adobe Creative Suites.

In Acrobat DC, running the latest updates, whenever I create bookmarks and quit - they disappear.

Every...Time.

Edit and convert PDFs

Correct answer Adorobat

Hi dsafian,

As per the issue description mentioned above, you are facing issue when creating bookmarks after installing the update, is that correct?

Make sure you are saving the changes after creating the bookmarks. Also, try reboot the machine once if you haven't already and check if that helps. If that doesn't work, try resetting preferences for Acrobat using the steps given in this link: How to reset Acrobat Preference settings to default. reboot the machine after resetting preferences and try again.

I tried replicating the issue on mac machine (10.14.2) with acrobat dc version 2019.010.20064 but the issue was not reproducible.

Also, let us know dot version of Acrobat installed on the machine? You may refer to the steps given in this link on how to check the version in Acrobat: Identify the product and its version for Acrobat and Reader DC

Thanks,

Shivam

T

TS27344230rmoe

Participant

I faced the problem when I added an extra sub-bookmark into a parent bookmark. The updated sub-bookmarks could not be saved. There might be a conflict between bookmarks at two levels.

So I deleted the parent bookmark and reset both the parent bookmark and sub-bookmark. Problem solved!

R

Rakesh25676717fwhy

Participant

Me too. I'm facing the same issue. I'm using Acrobat Pro in MacOS Monterrey.

Steps to reproduce my error:

1. Create book mark.

2. Save pdf.

3. Quit pdf.

4. Re-open pdf.

5. Open bookmarks panel (and no bookmarks will be present even though I had saved them!)

A

Anne Marie326686879h7p

Participant

Same issue but with Windows.

D

Daniel24342894nfxr

Participant

After merging PDFs into one file we noticed an issue with saving bookmarks. The first bookmark would save but any after that would not save for several attempts. I'd create a bookmark and would have to try saving 5 or 6 times before it would save. By luck, I noticed if i use the Redact tool (even if I just redacted one small square anywhere on the document), applied the change and saved.... the document would then save bookmarks EVERYTIME.

AdorobatCorrect answer

Participating Frequently

Hi dsafian,

As per the issue description mentioned above, you are facing issue when creating bookmarks after installing the update, is that correct?

Make sure you are saving the changes after creating the bookmarks. Also, try reboot the machine once if you haven't already and check if that helps. If that doesn't work, try resetting preferences for Acrobat using the steps given in this link: How to reset Acrobat Preference settings to default. reboot the machine after resetting preferences and try again.

I tried replicating the issue on mac machine (10.14.2) with acrobat dc version 2019.010.20064 but the issue was not reproducible.

Also, let us know dot version of Acrobat installed on the machine? You may refer to the steps given in this link on how to check the version in Acrobat: Identify the product and its version for Acrobat and Reader DC

Thanks,

Shivam

New Day Audio

Participant

I am seeing this with Acrobat Pro DC 2021.011.20039 on Mac OS 10.15.7. Created a 100 page PDF, saved it. Added 30 bookmarks, including some pages with 2-3 bookmarks. Saved after every updated page. Machine is Mac Mini 6-core i5 with 64 GB RAM and 128GB free space on the hard drive.

NOT ONE OF THE BOOKMARKS WAS SAVED! And then Acrobat CRASHED on me.

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