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J
jacbz
Participant
June 24, 2020
Answered

LaTeX + Drawboard PDF = Error 18

  • June 24, 2020
  • 1 reply
  • 4159 views

I'm using LaTeX (Beamer) to create my files and Drawboard PDF to draw on them. I don't know how, but for a few weeks now, the slides with annotations with them result in Acrobat saying "There was a problem reading this document (18)". I can't even edit and try to save the document.

 

Other PDF applications and even Chrome work just fine:

 

I've attached a sample document.

    This topic has been closed for replies.
    Correct answer Bevi Chagnon - PubCom.com

    Dear Amal,

     

    your link does not help at all, which makes me wonder if you understood my issue. I'm sincerely requesting you to forward this issue to Adobe's Acrobat development team, so that they can contact me directly to resolve this issue.

     

    Thank you.

     

    Regards,

    Jacob


    Jacob, you might have a better chance of having Adobe noting and working on your issue if you post this in Adobe's www.Acrobat.UserVoice.com  feature request / bug forum.

     

    This is a user-to-user help forum and we're mostly volunteers answering questions. We don't have much inroads into the brains behind Adobe's programs.

     

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    June 24, 2020

    Hi Jacbz 

     

    We are sorry for the trouble. As described you are not able to view the PDF and getting the above error message.

     

    Is this a behavior with a particular PDF file or with all the PDFs that you try to open with Adobe Acrobat/Reader DC? Please try to open a different PDF file and check.

     

    Usually this error appears when there is something wrong with the underlying PDF structure. Please try to recreatre the PDF as follows and see if that works for you.

     

    Open the PDF in a web browser (Chrome) > Print > Select 'Adobe PDF Printer' in the printer list > Save the file with a new name and check

     

    Regards

    Amal

      J
      jacbzAuthor
      Participant
      June 25, 2020

      This behavior happens with all files that I create in LaTeX and modify with Drawboard PDF. Other files are not affected.

       

      It is strange how Acrobat, as the reference implementation of the PDF specification, has problems opening this file, while other applications have no issue opening it.

       

      Printing with Adobe PDF does indeed solve the issue, but this changes the size and adds margins, on top of being a major hassle (I have lots of files). Can you check where exactly in the underlying PDF structure my sample document is faulty? I assume you get the same error with the file.

       

      Regards,

      Jacob

        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        June 26, 2020

        Hi there

         

        I am sorry as i can not interpret the PDF structure of the PDF files. For more information related to this error please refer to a similar discussion https://acrobatusers.com/forum/forms-acrobat/problem-reading-18/

         

        Hope it will help

         

        Regards

        Amal

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