License issue?

[DunTellYou]

 

I have Acrobat Acrobat Pro license expired.

But even though I am not editing PDF, why am I facing this error and I am not able to open the embedded PDF? 

[Tariq Ahmad]

Hi 

Sorry for the trouble experience, and thank you for reaching out. Let's try the following steps to troubleshoot this issue and let us know how it works:

1. Ensure your copy of Acrobat is updated: to check for any pending updates, launch Acrobat > Help > Check For Updates.

2. Try repairing Acrobat > Help > Repair Acrobat Installation (Before initiating Repair ensure MS Office apps are closed)

3. Try restarting your machine once and test the workflow again. 

4. If the issue persists, please check this help page: https://adobe.ly/42v1kjQ

If none of the above helps, kindly share the following details:

- Exact workflows (capture video of the workflow if possible and share it with us)

- Acrobat version: https://adobe.ly/4lpgPlP

WIll be waiting for your response.

~Tariq

[DunTellYou]

Thanks for the reply. 

You have advised on the actions to take but my query is about why is it that opening embedded PDF in Word requires a license renewal?

[creative explorer · Accepted solution]

@DunTellYou  there are many different ways to resolve this. It might have been a slight over-sight in not seeing the 'Microsoft Word' in the screenshot as @Tariq Ahmad likely didn't see that. I didn't see it either before I double-checked the pop-up!

It's unusual to encounter an "Acrobat Pro license expired" message in Microsoft Word when you're not actively editing PDFs but simply trying to open an embedded PDF. This suggests that Word might be attempting to utilize the licensed Acrobat Pro functionality to render or interact with the embedded object, even for viewing. A potential solution is to ensure that your default PDF viewer in Windows is set to a different application, such as the built-in Microsoft Edge PDF reader or another free PDF viewer. This might prevent Word from relying on the expired Acrobat Pro license when handling embedded PDFs. To do this, search for "Default apps" in your Windows settings, then navigate to "Choose default apps by file type," find the ".pdf" extension, and change the default application.

If this resolves the issue, you might consider downloading the free Adobe Acrobat Reader, which is specifically designed for viewing, signing, and annotating PDFs without requiring a paid license. Setting the free Acrobat Reader as your default PDF viewer could provide a stable and license-independent way for Word to handle embedded PDFs in the future.