Linking files in Outlook 365 via Adobe Document Cloud

New Here ,
Mar 17, 2022 Mar 17, 2022

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It is not possible any longer to attach a file via a link in my Outlook 365, either using below symbol or the links.

Markholm_0-1647512264747.pngMarkholm_1-1647512298224.png

 

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General troubleshooting

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Adobe Employee ,
Mar 17, 2022 Mar 17, 2022

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Hi there

 

Hope you are doing well and sorry to hear that.

 

What happens when you try to attach the file via link using Document cloud? Do you get any error message? If yes, please share the screenshot of the same for a better understanding

 

Also, try to attach the file to email from within the Adobe Acrobat/Reader DC application and see if that works as described here https://helpx.adobe.com/acrobat/using/send-pdf-by-email.html

 

Please go through the correct answer marked in the similar discussion https://community.adobe.com/t5/adobe-acrobat-online-discussions/adobe-document-cloud-add-in-for-outl... and see if that works.

 

Also please go through the help page https://helpx.adobe.com/acrobat/using/adobe-document-cloud-for-outlook.html and see if that helps.

 

Regards

Amal

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New Here ,
Mar 17, 2022 Mar 17, 2022

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Could it be that I am missing a plug in? Also I note that the Aobe Creative Cloud icon is not coloured, see below

Markholm_0-1647529954129.png

 

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New Here ,
Mar 17, 2022 Mar 17, 2022

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Sorry, made my reply Correct by misstake.

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New Here ,
Mar 17, 2022 Mar 17, 2022

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Thanks for reply! The transfer just stops or goes halfway and stops. 

Markholm_0-1647529568839.png

 

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Adobe Employee ,
Mar 18, 2022 Mar 18, 2022

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Hi there

 

Have you tried to attach the file to email from within the Adobe Acrobat/Reader DC application and see if that works as described here https://helpx.adobe.com/acrobat/using/send-pdf-by-email.html

 

Please try to repair the installation of Adobe Acrobat from the help menu (Win) Only and reboot the computer once.

 

Also, try to create a new test user profile with full admin rights in Win and try using the application there.

 

Regards

Amal

 

 

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New Here ,
Mar 24, 2022 Mar 24, 2022

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Not sure how a test profile will help me. We have other licenses and some have experienced same problems but could solve by logging in and out. I have reinstalled Adobe but have the same problems.

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Adobe Employee ,
Mar 28, 2022 Mar 28, 2022

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Hi there

 

Have you tried to attach the file to the email from within the Adobe Acrobat/Reader DC application and see if that works as described here https://helpx.adobe.com/acrobat/using/send-pdf-by-email.html ?

 

Regards

Amal

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