Loading Loop on Launch

[Intagulf2723600156kx]

Acrobat just updated today to the version with the new AI Assistant tool. Now when i open any file or even just open the app i get this loading loop (shown below) that never stops. It had been like this for almost 30 minutes. I have tried multiple times but when it starts this i cannot access the settings or any do anything on Acrobat.

FYI I am on a 2023 M2 Pro MacBook Pro.

Editing PDFs is an important part of my job so if i cant get this resolved by monday.. something is going to hit the fan.

Thanks in advance

Ciaran

[JR Boulay]

Uninstall Acrobat, reinstall Acrobat and don't enable the A.I. tool.

[Intagulf2723600156kx]

Thanks for the advice, apon trying to uninstall. i got this:

[JR Boulay]

So you should run the AcroCleaner before reinstalling:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

[Amal.]

Hi there

++ Adding to the discussion

Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and Crash/freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html share them via any cloud storage.of your choice Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal