Log in Error

[Santiago24613350b8t2]

Hi All, 

I get the error pop up when trying to log in. 

[Susan24613604pm8d]

I have been getting this since yesterday! Is there an unknown issue going on?

[Amal.]

Hi there

Hope you are doing well and sorry for the trouble.

Please try the steps below and see if that works for you:

1. Close the Creative Cloud application.
2. Navigate to the OOBE folder.
   Windows: [System Drive]:\Users\[username]\AppData\Local\Adobe\OOBE
   Mac OS: /Users/[username]/Library/Application Support/Adobe/OOBE folder
3. Delete the opm.db file.
4. Launch Creative Cloud.

Let us know how it goes.

Regards

Amal