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Lost the option to save as a PDF

New Here ,
May 28, 2018 May 28, 2018

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My documents won't save as a PDF, unless I go to options, add-ins, go, and add in Adobe Acrobat each time.  I no longer have the option to save as a PDF unless I do all that.  Any ideas how to fix this issue?

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Create PDFs

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correct answers 2 Correct answers

Adobe Employee , May 28, 2018 May 28, 2018

Hello Sherrys,

We apologize for the inconvenience caused, as per the description above, you are not able to save a PDF using "Save-As" function, Is that correct?

Please navigate to Acrobat's Preferences once and uncheck these two options, Go to Edit>Preferences>General>Uncheck:

  1. Show online Storage when opening files.
  2. Show online Storage when saving files.

and check if this brings any difference. Make sure that you have the latest version of Acrobat installed, check for any pending updates of Acrobat

...

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New Here , May 16, 2024 May 16, 2024

This was driving me crazy. FINALLY Found it. 

It's in the Menu button in top left. 

Seems so obvious now. But that was after I spent the last 2 weeks trying to figure this out. Brutal. 

Hope this helps. 

Patrick374536086elz_0-1715908987006.png

 

 

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Adobe Employee ,
May 28, 2018 May 28, 2018

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Hello Sherrys,

We apologize for the inconvenience caused, as per the description above, you are not able to save a PDF using "Save-As" function, Is that correct?

Please navigate to Acrobat's Preferences once and uncheck these two options, Go to Edit>Preferences>General>Uncheck:

  1. Show online Storage when opening files.
  2. Show online Storage when saving files.

and check if this brings any difference. Make sure that you have the latest version of Acrobat installed, check for any pending updates of Acrobat from help>check for updates. Reboot the machine after installing any updates.

If you still experience any issue, please share the following piece of information so that we can assist you in a better manner:

Let us know how it goes and share your findings.

Regards,

Anand Sri.

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New Here ,
Dec 13, 2021 Dec 13, 2021

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Thank you. Following procedure as described above works for me. Happy and glad.

Edit>Preferences>General>Uncheck:

  1. Show online Storage when opening files.
  2. Show online Storage when saving files.

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New Here ,
Feb 12, 2022 Feb 12, 2022

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Hi Anand,

 

I am not getting the option to save my word file in pdf file type. I did the unchecking of 2 options as stated above but still not getting the option to save as pdf. Please guide me.

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New Here ,
Sep 14, 2023 Sep 14, 2023

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Any solution to this?  

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New Here ,
Sep 29, 2023 Sep 29, 2023

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This does not work for me.  I open a template, I want to save it as something else so I can use the empty template again next time.  I do not have that option.  It writes over the template.  Very annoying.

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New Here ,
Oct 19, 2023 Oct 19, 2023

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There is no option for Preferences under edit!! 

Cheryl330401198xr1_0-1697740528858.png

Cheryl330401198xr1_1-1697740559911.png

 

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New Here ,
May 16, 2024 May 16, 2024

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LATEST

This was driving me crazy. FINALLY Found it. 

It's in the Menu button in top left. 

Seems so obvious now. But that was after I spent the last 2 weeks trying to figure this out. Brutal. 

Hope this helps. 

Patrick374536086elz_0-1715908987006.png

 

 

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