Mac Acrobat Pro is crashing

Question

Acrobat Pro is crashing when I Launch on my Mac since the latest update 2024.004.20272. The MacOS is 15.1.1. Acrobat has been uninstalled/reinstalled but still the same issue.

Is this is a known issue and what can I do to resolve this.

Thank you!

S_S · Answer

Hi @Jon336072461pa6,

Hope you are doing well. Sorry for the trouble, and the delayed response.

We made many stability and performance enhancements with the subsequent releases.

Would you mind updating the app to the latest version (2024.005.20241) and let us know if the issue is fixed?

To do so, go to Help-> Check for Updates.

If the issue persists, please help us gather the logs from your machine: https://adobe.ly/4gXGBu7. You can upload logs using this tool and share your Unique log ID with us.

-Souvik

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