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March 5, 2019
Question

(Mac) Found a higher version Adobe Acrobat in the installation location. Installation will terminate

  • March 5, 2019
  • 1 reply
  • 6762 views

Hi,

I am trying to install a new CC 2019 suite package I built with Photoshop, Illustrator, InDesign and Acrobat DC. I trashed an installed CC 2018 installation by dragging it to the trash can. When I try to run the package, it gives me this error:

Adobe Acrobat

Found a higher version Adobe Acrobat in the installation location. Installation will terminate.

I manually downloaded and installed the Creative Cloud desktop app and tried installing Acrobat DC, which resulted in the same error, but this time gave a few more specifics. It showed two errors: DW003 and DW006.

I have tried using the Creative Cloud Uninstall Tool and also tried manually removing any and all files that were adobe related in the following locations:

  • user library preferences
  • user application support
  • other various locations suggested by Adobe in different clean uninstall articles

I'm not sure where the installer is looking for this higher version or where the installation location is that it is "finding" a newer version, because the previously installed version was 2018 and the attempted installation version is 2019.

How can I go about troubleshooting this to fix it? I am in a pinch and may just have to resort to a re-installation from scratch!

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
March 7, 2019

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials