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Participant
May 28, 2019
Answered

Mac OS Update // Adobe [Acrobat] will not open and gives error message

  • May 28, 2019
  • 1 reply
  • 7369 views

I completed a Mac OS update.  Following the update, Adobe will not open, and it gives me the following error message:

Process:          AdobeAcrobat [579]
Path:             /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
Identifier:       com.adobe.Acrobat.Pro
Version:          ???
Code Type:        X86-64 (Native)
Parent Process:   ??? [1]
Responsible:      AdobeAcrobat [579]
User ID:          501

Date/Time:        2019-05-28 15:45:52.743 -0700
OS Version:       Mac OS X 10.14.5 (18F132)
Report Version:   12
Anonymous UUID:   E833F251-E5E2-3E8A-92AE-ACA5856B3C9D

Time Awake Since Boot: 480 seconds

System Integrity Protection: enabled

Crashed Thread:   0

Exception Type:   EXC_CRASH (Code Signature Invalid)
Exception Codes:  0x0000000000000000, 0x0000000000000000
Exception Note:   EXC_CORPSE_NOTIFY

Termination Reason:Namespace CODESIGNING, Code 0x1

kernel messages:

VM Regions Near 0 (cr2):

-->

__TEXT            000000010e2c5000-000000010e2c6000 [4K] r-x/rwx SM=COW

Thread 0 Crashed:

0                           0x000000011ac06000 _dyld_start + 0

Thread 0 crashed with X86 Thread State (64-bit):

  rax: 0x0000000000000000  rbx: 0x0000000000000000  rcx: 0x0000000000000000  rdx: 0x0000000000000000

  rdi: 0x0000000000000000  rsi: 0x0000000000000000  rbp: 0x0000000000000000  rsp: 0x00007ffee193abc0

   r8: 0x0000000000000000   r9: 0x0000000000000000  r10: 0x0000000000000000  r11: 0x0000000000000000

  r12: 0x0000000000000000  r13: 0x0000000000000000  r14: 0x0000000000000000  r15: 0x0000000000000000

  rip: 0x000000011ac06000  rfl: 0x0000000000000200  cr2: 0x0000000000000000

Logical CPU:0
Error Code: 0x00000000
Trap Number:0

Binary Images:

0x10e2c5000 -   0x10e2c5fff + (0) <B0E5A575-1F00-3838-8534-139840444702>
0x11ac05000 -   0x11ac6f6ef + (655.1.1) <CE635DB2-D47E-3C05-A0A3-6BD982E7E750>

External Modification Summary:

  Calls made by other processes targeting this process:

task_for_pid: 0
thread_create: 0
thread_set_state: 0

  Calls made by this process:

task_for_pid: 0
thread_create: 0
thread_set_state: 0

  Calls made by all processes on this machine:

task_for_pid: 124
thread_create: 0
thread_set_state: 0

VM Region Summary:

ReadOnly portion of Libraries: Total=600K resident=0K(0%) swapped_out_or_unallocated=600K(100%)

Writable regions: Total=8400K written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=8400K(100%)

VIRTUAL   REGION
REGION TYPE                   SIZECOUNT (non-coalesced)
===========                =======  =======
STACK GUARD                  56.0M   1
Stack                        8192K   1
__DATA                        232K   3
__LINKEDIT                    168K   2
__TEXT                        432K   2
shared memory                   8K   2
===========                =======  =======
TOTAL                        64.8M  11

Model: iMac18,2, BootROM 172.0.0.0.0, 4 processors, Intel Core i5, 3 GHz, 8 GB, SMC 2.40f0

Graphics: kHW_AMDRadeonPro555Item, Radeon Pro 555, spdisplays_pcie_device, 2 GB

Memory Module: BANK 0/DIMM0, 4 GB, DDR4, 2400 MHz, 0x802C, 0x344154463531323634485A2D3247334232202020

Memory Module: BANK 1/DIMM0, 4 GB, DDR4, 2400 MHz, 0x802C, 0x344154463531323634485A2D3247334232202020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x16E), Broadcom BCM43xx 1.0 (7.77.61.2 AirPortDriverBrcmNIC-1305.8)

Bluetooth: Version 6.0.12f1, 3 services, 27 devices, 1 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Serial ATA Device: APPLE HDD HTS541010A9E632, 1 TB

USB Device: USB 3.0 Bus

USB Device: Bluetooth USB Host Controller

USB Device: FaceTime HD Camera (Built-in)

Thunderbolt Bus: iMac, Apple Inc., 41.1

[Title edited by moderator to include Acrobat. Adobe is the company; Acrobat is the software.]

Correct answer AkanchhaS8194121

Hi Joshua,

We apologize for the delay in response to your query. Have you managed to find the solution to this issue or still unable to open Acrobat?

Reboot Mac

You may use cleaner tool to remove the application: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

You can reinstall it through this link: Download and install Acrobat DC subscription

Let us know if cleaning the application doesn't help.

Thanks,

Akanchha

1 reply

AkanchhaS8194121
AkanchhaS8194121Correct answer
Legend
June 28, 2019

Hi Joshua,

We apologize for the delay in response to your query. Have you managed to find the solution to this issue or still unable to open Acrobat?

Reboot Mac

You may use cleaner tool to remove the application: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

You can reinstall it through this link: Download and install Acrobat DC subscription

Let us know if cleaning the application doesn't help.

Thanks,

Akanchha

erickh96224968
Participant
June 28, 2019

Hi Joshua,

Yes, it works. Thanks

AkanchhaS8194121
Legend
July 1, 2019

Perfect!

Thanks for taking out time and updating the discussion. Let us know if there's any other help can be offered.

Thanks,

Akanchha