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Participating Frequently
February 13, 2018
Question

Mac printing ignoring printer settings

  • February 13, 2018
  • 5 replies
  • 1851 views

Printing from Mac OS high Sierra (current patch level) to a Konica Minolta Bizhub.

Acrobat ignores the printer settings and prints in colour and double sided despite these options being disabled in the printer settings.

All other apps work fine.

Yet another issue with Acrobat on Mac..

This topic has been closed for replies.

5 replies

Adorobat
Community Manager
Community Manager
April 13, 2018

Hi Nick_db,

Sorry for the delayed response.

Are you still facing this issue? If yes, check if an update is available for Acrobat using "Check for updates" option under "Help" menu, reboot the machine after installing update and try again. You may also download updates from here: Adobe - Acrobat : For Macintosh

Also, check if update is available for the printer using the steps given in this link: macOS Sierra: Update or change printer software

Reboot the machine after installing update and check.

Let us know if you need any help.

Shivam

nick_dbAuthor
Participating Frequently
February 16, 2018

That is the printer (OS) dialogue box. Acrobat pops up a window when you select it (selecting the "printer" button below) telling you that it is opening an external OS dialogue box.

The native acrobat printer options don't include two-sided printing like windows.

nick_dbAuthor
Participating Frequently
February 16, 2018

Abambo
Community Expert
Community Expert
February 16, 2018

Thanks! That's the printer's standard dialogue box, right?

Could you please post also the Acrobat print dialogue box:

ABAMBO | Hard- and Software Engineer | Photographer
nick_dbAuthor
Participating Frequently
February 15, 2018

As per my original post.

Print on both sides and print greyscale are available on the print dialogue box, acrobat ignores the settings and prints double-sided and in colour regardless of any printer options set.

These same options work fine on any other application with the exception of acrobat.

Abambo
Community Expert
Community Expert
February 16, 2018

Please post screen shots of your dialogue boxes. Please specify also your Acrobat version.

ABAMBO | Hard- and Software Engineer | Photographer
Abambo
Community Expert
Community Expert
February 14, 2018

I suppose you do not have "Print on both sides..." on your print dialogue box?

ABAMBO | Hard- and Software Engineer | Photographer