MacBook Air M1 using PowerPoint pop up error

Question

Follow the PowerPoint add-in procedure to avoid launching PowerPoint with the print screen error, but I tried for over four times with the same steps, and also delete the PowerPoint app and related files in ~Library/Container....., how can I solve this problem? Please give a proper solution on that, thanks!

I have message Microsoft support for details, but they ask me to seek the help from Adobe Community, if anyone have any advise, please leave message with regards.

Amal. · Answer

Hi there

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

Also make sure you have the recent version 24.02.20759 installed. Go to Help > Check for updates and reboot the computer once.

Please share a small video recording of the steps and the issue for more clarity.

~Amal

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