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J
joells1
Participant
December 11, 2019
Question

macos catalina print 8.5x11 and 8.5x14

  • December 11, 2019
  • 2 replies
  • 881 views

I've tried reader and Acrobat Pro DC.  Follow all the instructions.  Cannot get my printouts right when having the program pic 8.5x11 and 8.5x14 when appropriate. 

 

When I take the troube to print from a windows 10 machine it works perfectly

 

please advises.  I'd like to just use my mac but the document never prints correctly.  the top is cut off and it either uses letter or legal paper only.  never chooses the appropriate paper.

 

Thank you

This topic has been closed for replies.

2 replies

J
joells1Author
Participant
December 13, 2019

Tried different docs and different printers.  Works on PCs with wondows 10. Does work and on my laptop - macOS 

J
joells1Author
Participant
December 13, 2019

I updated to current version.  I tried printing as image.  Nothing works 

Amal.
Community Manager
Amal.Community Manager
Community Manager
December 13, 2019

Hi joells, 

 

We are sorry to hear that the issue still persists. Would you mind sharing the exact version of the Acrobat DC installed on your computer to further investigate the issue?

 

To check the version of the application please use the link  - https://helpx.adobe.com/acrobat/kb/identify-product-version.html

 

Regards

Amal

Amal.
Community Manager
Amal.Community Manager
Community Manager
December 12, 2019

Hi there 

 

We are sorry for the trouble. As described above, the document never prints correctly when printing from Mac Catalina.

 

Is this a behavior with a particular PDF or with all the PDF files you try to print? Please try to print a different PDF and check.

 

What is the version of the Adobe Acrobat Dc installed? To check the version of the application please use the link  - https://helpx.adobe.com/acrobat/kb/identify-product-version.html

 

A new version of Adobe Acrobat / Reader DC is now available, version 19.21.20058. Make sure you have the latest version. Go to Help > Check for Updates. For more information about the new release please use the link  - https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Please try to print as an image and see if that works. Go to Print > Advanced > Print as image

 

Also, you may try to open the PDF with a web browser. Right Click on PDF > Open with > Chrome and try printing from there and check.

 

Let us know how it goes

 

Regards

Amal

J
joells1Author
Participant
December 17, 2019
you don't believe me. I have the latest version. this is a stall tactic,
you are not helping. I sent you a clear picture that i have the latest
version. you are just making an excuse
Amal.
Community Manager
Amal.Community Manager
Community Manager
December 19, 2019

Hi Joells,

 

We are sorry for the experience and the trouble you had faced so far.

 

We just wanted to be sure of the version number of the product before reporting this further. However, we have reported this issue to the product team to find a fix. We will update you soon.

 

Thanks for your time and patience.

 

Regards

Amal

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