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New Participant
September 24, 2024
Answered

MacOS Sequoia - Adobe Acrobat Pro - Printing Issues

  • September 24, 2024
  • 15 replies
  • 30952 views

Hi There!

 

I was wondering if anybody else has had printing issues since updating to macOS Sequoia? I am trying to print on my PIXMA Pro-100 and need to enter the page setup dialog to select borderless printing, however, since updating under the "Format For" none of my printers show up.

 

I am using a Macbook Pro with Adobe Creative Cloud. My Adobe Acrobat Pro is running version 24.1

 

If anybody has any suggestions, I'd be happy to try them out. 

 

Thanks!

Correct answer robh49258699

If it helps anyone else, I just got mine to work by downloading and installing the latest Sequoia developer beta 4 release. Once the beta 4 was finished installing the printer dialogue boxes once again allow a printer to be selected.

15 replies

kglad
Adobe Expert
October 20, 2025

this is inadvertently marked as spam by me.  please restore it.

bbmpaintings
New Participant
January 9, 2025

Yes! Problems across the board. Print quality is horrible and I've been using the same process to create my mixed media paintings for the past decade and a half. I use glossy 11x17  photo paper i'm prior to this update. I was able to print high-quality borderless prints without issue. Now the print quality sucks, I can't get it to print without some type of border either all the way around or at Best, a very thin line on the top or bottom edge, iOS seems to be overriding me wanting Photoshop to handle all of the printing when it comes to color syncing and everything else, and I'm so sick of each of the three companies throwing the blame on the other, for the issue. Over the past two days I've used well over $150 worth of ink and that much or more in my photo transfer paper, while testing and troubleshooting to try and figure out what is going on. Adobe blames Apple, Apple blames Canin and Canon  blames both Apple and Adobe. 
Does anyone know that smarter than me, who the real culprit is? Or better yet, does anyone know a way to fix this issue so I don't spend another day on the phone with one or all 3 companies wasting my time and money to resolve whoever 's issue this is ? Like I've stated above, I've done this for over 15 years without issue so I know this printer will create quality  prints using via a canon printer with adobe photoshop printer settings from an Apple MacBook Pro...

 

I just wish they would say whether or not this is a fixable problem because if they tell me that it's not, I can move along and find another way to create the prints. I need to do my job.

 

If anyone has any other suggestions about other printing options, I can use beyond printing from Adobe Photoshop using Adobe Photoshop printer settings on a MacBook Pro 14 inch with chip, please please tell!

 

Thanks,n advance to anyone that can shed some light or give some insight or Len me other Suggestions. I'm tired of wasting my day and I'm even more tired of wasting my money. 

Known Participant
January 9, 2025
Very frustrating for you. I have been working around printing as the Adobe
Community doesn’t seem to be getting any answers. I am printing using
Preview if that’s of any use - not sure it if is as you have a specialised
requirement.

Cheers

*Kaye Griffiths*
Participating Frequently
February 25, 2025

It is good to know that I am not the only one.  I have a MacBook Pro M3 (MacOS 15.3.1).  This is an issue.  I just bought an HP Laser Jet Pro 2002dw for AirPrint.  Everything went really well until one morning, Acrobat just stopped printing pdfs. However, I could still print any other files from all my other software and Preview would print pdfs. The HP Smart app even printed pdfs.  I have a Canon Pro-200 and that prints from Acrobat.  I also run Windows 11 Pro (ARM) on Parallels which shared my MacOS printers.  Acrobat Pro prints pdfs via AirPrint to my HP printer which is weird.

Last night, I uninstalled Acrobat Pro and re-installed it.  Still couldn't print pdfs as anthing other than images.

However this morning, AirPrint started to work with Acrobat Pro.  It is always a morning thing, but what had changed in the print routine? Distiller now fires up (must be from an Acrobat call as it wasn't turned on by me) and everything works for the moment.  As far as I remember, that is weird behaviour, too.  

My recommendation would be to fire up Distiller and see if you can print.  This is a Kludge, but it might help.

Anyother ideas (Adobe??)?

Cheers,

Bill

BeeKayArrEss
New Participant
December 7, 2024

hi.. i noticed in Sequoia 15.1.1 (using proper Epson drivers.. that i RE-installed a few times to see if that was the problem) that Acrobat now launches that 'helper' app "Adobe Distiller" (it might have always done that but NOW it shows up in teh dock when you get started)  when i first started printing PDF's  after i updated to 15.1.1   and DISTILLER would get stuck halfway and not be able to print... I went to the chat.. got an agent to take over my desktop and show him what was going on.. he was very surprised.. and couldn't fix it until he downloaded a whole new version of a few files.. and we got it working.. but it is FOR CERTAIN a problem with Adobe / Apple and  CAN be fixed by Adobe  working around something APPLE did most likely.. and should be in the next iteration of either the OS or Adobe CC... cuz.. until that happens.. you might as well take a dead chicken, put it in a bag and swing it over your head and chant some voodoo and hope...   what is very weird is that printing is STILL a problem (double sided printing defaults to page 1 oriented one way.. and the back of page 1 is upside down.. no matter what settings you put for short/long binding.. ) but not lethal...  AND printing works so much better in adobe CC on my OLD 2009 iMac running OCLP version of SONONA??   faster.. accurate etc.. so.... ???? something as basic as being able to PRINT still haunts the MACos.. but teenage girls can post endless taylor swift cat video on their phones and put filters on their faces without any issues.. good job apple, man i miss steve.. 

New Participant
November 30, 2024

Yes, I'm having the same issues. I can print fine from my oPhone but not from my MacBook Pro, since it updated to the last Sequioa version.  And unfortunately, it's not just pdf's--it's not printing anythingl  Looks like it's going to print and then it says "stopped" and that's it. My printer is an Epson ET-3750.  I have the lates driver from Epson--doesn't work. ALld the Epson software is "up to date".  Same thing happened a while back, like at least a yr, I think, until a new driver was put out. It's a pain, but at least I can print from my phone--haven't tried the iPad. I spent 3 hr the other day trying to figure out the issues and a possible solution, and from all I read, there's nothng we can do except wait for anupdated driver. 😩

Known Participant
November 18, 2024

Hi there - I have already installed Sequoia 15.1 on my Apple M1. I am using Adobe Acrobat Pro DC Version 2022.002.20191 (Continuous Release) and my files won't print. Everything is up to date as far as I'm concerned. I don't know whether I can uninstall 15.1 and reinstall with a Beta version - I'm not that savvy. Appreciate any help please - it's frustrating as I updated Acrobat as my 2017 version stopped printing once I updated to Sonoma and I thought the newer version would solve the problem given that I searched for posts regarding compatibility with Sequoia before purchasing.

New Participant
December 3, 2024

It seems like an Adobe problem with Sequoia 15.1.1 -- Apple Preview has no issue with printing an entire multiple page PDF, while Adobe Acrobat DC stops after printing the first page.  Uninstalled the Adober software and the printer, and re-installed both and the behavior persists.  Below is the version detail for my Adobe Acrobat version.

 

For now -- I've set Apple Preview as my default handler for PDF files until a fix appears.

New Participant
April 22, 2025

Thanks for the work around. I'm on a MacBookPro M4 with the newest Acrobat and it won't print anything although I can make PDFs galore. So frustrating!!!

 

robh49258699
New Participant
October 18, 2024

I have this exact issue as well, and it is completely maddening. Luckily I have a machine in the office that doesn't have the latest MacOS Sequoia update so I can still print from it. 

robh49258699
robh49258699Correct answer
New Participant
October 19, 2024

If it helps anyone else, I just got mine to work by downloading and installing the latest Sequoia developer beta 4 release. Once the beta 4 was finished installing the printer dialogue boxes once again allow a printer to be selected.

davecourtemanche
Inspiring
October 23, 2024

That makes it sound like a Sequoia issue, rather than Acrobat (or Adobe). I wonder when that update to 15.0.1 will push out.

Known Participant
October 10, 2024

Hi, I have this problem too,  after updating to MacOS Sequoia. I have installed the latest MacOS update - 15.0.1, re-installed printer drivers, updated Acrobat. No printer is available in page setup only 'any printer'. Also relevant paper sizes are missing from 'paper size' – I had to create custom paper sizes to get round this. When printing from Preview the paper sizes are available, so it is an Acrobat problem. Please see attached screengrab for reference. 

New Participant
October 10, 2024

Hey, this is exactly the issue I am still experiencing two+ weeks on from updating. Have reinstalled printers, driver, adobe creative cloud and all apps, everything. Preview does not have this issue so I am printing everything from that, but it is incredibly annoying to not be able to print direct from my adobe apps.

Known Participant
October 10, 2024

I have the exact same problem. In addition, Acrobat crashes a lot when printing - this is a part of the error message -

Crashed Thread: 36 Dispatch queue: com.apple.printingplugins.printerpopup

Has anybody else experienced this?

 

In addition, Acrobat crashes at least 6 times a day – Is Adobe going to fix this?

New Participant
October 9, 2024

My printer is an HP PageWide Pro 477.

 

I had the same problem, can't print from Acrobat (the Print Centre opens, the printer starts, but no page is printed and the job finishes without any error in the Print Centre). This, for any PDF in Acrobat. Same files can be printed in Preview.

 

I found a way to fix it (and I think identified where it is coming from).

In the Print dialog from Acrobat, click on the 'Advanced' button. If your setting is 'Acrobat Default', you will have the problem (no print). If you change ANY setting, print is working as expected. Even better, if you change any setting and revert it back to what it was, printing will work!

I suggest to just check/uncheck one of the settings ('Print as image' for example). The global setting will change to 'Custom' and problem is fixed (you can save this setting if you want to).

 

Looks like the default setting of Acrobat is somehow corrupt!

New Participant
October 9, 2024

Oops, re-reading the whole thread, it does not seem to be the same issue, sorry.

The issue here is the printer not showing up, mine was the document is not printed.

Anyway, I found another issue, how to fix it and ideas for Adobe on where to search 😉

ClaudiaMasha
New Participant
October 5, 2024

Same here. The first dialog box only shows Any Printer. WHen I go to the next printer dialog box to choose my options it suddenly quits. This happens with Acrobat and Illustrator so far

ClaudiaMasha
New Participant
October 6, 2024

I will add that it does not happen every time....maybe 70% of the time

New Participant
October 3, 2024

Have any of you had any luck finding a fix for this?

@scottp91016109@katie28812545qky0@Lucyola31678871w3y8 

New Participant
October 3, 2024

Not yet.

Adobe Employee
October 4, 2024

Hi Everyone,

We are not able to reproduce the issue at our end yet. We are investigating the logs shared by @Sandy Point Resorts and working with our support team to connect with any of you to have a meeting and understand the issue in details for further investigation and resolution.

 

Thanks,

Shakti K