Mailto not working for New Outlook

Forum|Forum|1 year ago
May 6, 2024
1 reply
2473 views

clicking a mailto in Acrobat will always open the outlook classic because the acrobat app does not see new outlook as a default mail app in preferences.

Can we get this fixed?

Amal.

Community Manager

Hi there

Hope you are doing well and thanks for reaching out.

Please go through the help page https://adobe.ly/4bX9qVl and see if that works for you.

You may also go to Preferences (ctrl,cmd+K)> Email Account > Add Account and then enter the new email address and select the new email and Click on 'Make Default' and see if that helps.

~Amal

C

ChadPreslarAuthor

Inspiring

Hello Amal,

Thanks for trying to help. The issue is here that Acrobat does not recognize the New Outlook App from the Microsoft Store as installed. It only sees the installed client version of Outlook that is packaged with M365. This probably has something to do with the way the app is installed, but it is still an Adobe issue, not Microsoft.

T

Travis31414099flj4

Participant

I am also having this issue. When clicking the submit form button it opens with the old Outlook application and not the new. There is no option to select Outlook (New) in Adobe settings. It doesnt recognize the app.

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