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Maintenance completed successfully - none of the solutions in community have worked

Community Beginner ,
Dec 29, 2023 Dec 29, 2023

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Every time I open a pdf, I get "Maintenance completed successfully" with a Restart button. I have to hit Restart to proceed, and then Adobe closes and reopens. It happens with every single pdf file. I uninstalled Adobe Acrobat Standard, signed in to Adobe under my account, and upgraded and installed the higher-level Adobe Acrobat Pro thinking that might help. It's still doing the same thing. I found other message threads and went through all of the steps including making sure Protected View is unchecked. I've also checked for any available updates to my new install. None of these solutions are working, and Adobe still crashes.

 

I'm running Windows 10 Pro and a 64-bit operating system. Help!

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General troubleshooting , PDF

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Adobe Employee ,
Jan 01, 2024 Jan 01, 2024

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Hi @Amber34376977twe5 

Hope you are doing well and sorry to hear that

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.2042X  installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

~Amal

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Community Beginner ,
Jan 02, 2024 Jan 02, 2024

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This is not resolving the issue. I had done these things to no avail and then completedly uninstalled and upgraded to Adobe Acrobat Pro. It's doing the same thing. Also, resetting the Adobe preferences in the link isn't working either. I tried the first option. It did not create a new Preferences folder. I tried the second option, and the program says I cannot save the registration file locally.

 

I'm running Adobe Acrobat Pro 23.008.20421.0. It's showing there is no update.

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Adobe Employee ,
Jan 03, 2024 Jan 03, 2024

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Hi there

We are sorry to hear that the issue still persists, Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal

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Community Beginner ,
Jan 03, 2024 Jan 03, 2024

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It's not allowing me to collect the logs. I get a message that says: Execution of the Windows Script Host failed. (Access is denied.)

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Community Beginner ,
Jan 04, 2024 Jan 04, 2024

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I was able to get those logs to run. I have uploaded those logs.

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Community Beginner ,
Jan 04, 2024 Jan 04, 2024

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The file on the Adobe LogCollector Portal is: 

File: AdobeLogs_20240104_034740_516-win-GS.zxp

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Adobe Employee ,
Jan 05, 2024 Jan 05, 2024

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Hi there

 

Thanks for sharing the logs, i have shared them with the engineering team for review, we will share the update as soon as we get any information.

 

Thanks for your time and patience.

 

~Amal

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Adobe Employee ,
Jan 08, 2024 Jan 08, 2024

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Hi @Amber34376977twe5 

 

Can you please share the link to the logs? As I am not able to find it in the log collector portal.

Please upload the log file to any cloud storage (Dropbox, Google Drive, etc) create a sharable link and share that link  for further investigation.

 

~Amal

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New Here ,
Jan 09, 2024 Jan 09, 2024

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I'm facing the same problem, and I've tried all the suggested solutions, including exploring other forums. I'm using the paid Pro version, crucial for my work. Could you please offer a solution that actually works? Thank you.

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New Here ,
Jan 09, 2024 Jan 09, 2024

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is there an update? Same isuse here and i have done all the uninstall, reinstall, uninstall, clean install stand alone file. still ahve this issue. Im paying good money and shouldnt have to deal with this for mover a week now....

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Adobe Employee ,
Jan 10, 2024 Jan 10, 2024

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Hi @Chelsey34119568v940 @FB007 

 

Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and and share them via any cloud storage (Dropbox, Google Drive, etc.). Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal

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New Here ,
Jan 11, 2024 Jan 11, 2024

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Is there a solution out? I have a customer that needs their adobe pro going. They are stuck in same situtation.

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New Here ,
Jan 11, 2024 Jan 11, 2024

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I had this issue still after doing all the steps.... i set my default PDF handler as Google Chrome for about 2-3 days. I have now switched it back and am not currently getting the error... maybe something to try.

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New Here ,
Jan 11, 2024 Jan 11, 2024

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All - I was facing the same isuse even after trying steps upon steps...

 

after being fed up, I set my default PDF handler as Google Chrome for about 2-3 days. I noticed almost immedatly i wasnt getting the error. I have now switched Adobe back as default and am not currently getting the error... maybe something to try.

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Explorer ,
Jan 16, 2024 Jan 16, 2024

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Did NOT resolve my issues. Adobe can we get an official response on this issue?

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Community Expert ,
Jan 23, 2024 Jan 23, 2024

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Official responses from Adobe are viablog posts. All responses here from Adobe are things to try.

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Jan 23, 2024 Jan 23, 2024

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I did this, but also had 2 versions of Acrobat installed so more than likely uninstalling the older version fixed it for me but thought i would mention it in case it helps anyone else.

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Community Expert ,
Jan 23, 2024 Jan 23, 2024

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LATEST

Acrobat does not allow for two versions to be concurrently installed. So that really may be the problem.

ABAMBO | Hard- and Software Engineer | Photographer

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