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Amber34376977twe5
Participant
December 29, 2023
Frage

Maintenance completed successfully - none of the solutions in community have worked

  • December 29, 2023
  • 2 Antworten
  • 5440 Ansichten

Every time I open a pdf, I get "Maintenance completed successfully" with a Restart button. I have to hit Restart to proceed, and then Adobe closes and reopens. It happens with every single pdf file. I uninstalled Adobe Acrobat Standard, signed in to Adobe under my account, and upgraded and installed the higher-level Adobe Acrobat Pro thinking that might help. It's still doing the same thing. I found other message threads and went through all of the steps including making sure Protected View is unchecked. I've also checked for any available updates to my new install. None of these solutions are working, and Adobe still crashes.

 

I'm running Windows 10 Pro and a 64-bit operating system. Help!

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    2 Antworten

    CAC2019
    CAC2019
    Participant
    January 11, 2024

    All - I was facing the same isuse even after trying steps upon steps...

     

    after being fed up, I set my default PDF handler as Google Chrome for about 2-3 days. I noticed almost immedatly i wasnt getting the error. I have now switched Adobe back as default and am not currently getting the error... maybe something to try.

    Brandon-fixIT
    Brandon-fixIT
    Participating Frequently
    January 16, 2024

    Did NOT resolve my issues. Adobe can we get an official response on this issue?

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    January 23, 2024

    Official responses from Adobe are viablog posts. All responses here from Adobe are things to try.

    ABAMBO | Hard- and Software Engineer | Photographer
    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    January 1, 2024

    Hi @Amber34376977twe5 

    Hope you are doing well and sorry to hear that

    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.2042X  installed. Go to Help > Check for updates and reboot the computer once.

    Also try to repair the installation from the help menu (Win Only) and see if that works.

    Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

    You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

    If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

     

    ~Amal

      A
      Amber34376977twe5Autor
      Participant
      January 2, 2024

      This is not resolving the issue. I had done these things to no avail and then completedly uninstalled and upgraded to Adobe Acrobat Pro. It's doing the same thing. Also, resetting the Adobe preferences in the link isn't working either. I tried the first option. It did not create a new Preferences folder. I tried the second option, and the program says I cannot save the registration file locally.

       

      I'm running Adobe Acrobat Pro 23.008.20421.0. It's showing there is no update.

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      January 3, 2024

      Hi there

      We are sorry to hear that the issue still persists, Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

      Regards
      Amal

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