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C
C. Okkels Skov
New Participant
March 23, 2023
Answered

Markup tools missing or not functioning on the Comment toolbar.

  • March 23, 2023
  • 1 reply
  • 11349 views

Hello All
Yesterday I began having some issues with my Adobe Acrobat Pro program where out of nowhere Markup tools where suddenly missing or not working at all on my Comment toolbar, see the attached image.

I began having these issues after I got some internal errors occured messages while working on some PDF's.

I have tried using the internal repair tool, unstalling and installing the program again multiple times though so far nothing has so far helped.

So the only thing left is to see if anyone in the Adobe Community know any tips or tricks that might help resolve this issue.

 

Thanks in advance for any tips or tricks.

This topic has been closed for replies.
Correct answer C. Okkels Skov

Hi C. Okkels Skov,

 

Thank you for sharing the information.

 

Could you please share the following logs with us:

Process logs: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html.

Share the application and OS version number.

In the meantime, try once creating a new user profile and installing Acrobat. Check if you get the same behavior.

 

Thanks,

Meenakshi


Hello MeenakshiNegi

After following your latest recommendation I have finally been able to resolve my issues with Adobe Acrobat Pro.

The steps that helped resolve the issus was; remove the application with the cleaner tool, restart the computer, download Adobe Reader DC with a new account, restart the computer again and then login with my subscribed account.

Though I still wish to share the log-files with you so you at Adobe can look at what might have caused the problems I had, where should/can I share them with you and is the whole folder or specific logs I should share with you.

 

Kind regards

 

Christian

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
March 23, 2023

Hi C. Okkels Skov,

 

Thank you for reaching out.

 

Please try repairing the installation. In Acrobat, go to Help > Repair Installation.

If that does not resolve the issue, try reinstalling the application.

Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).

Reboot the machine and install the application from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

 

Let us know how it goes.

 

Thanks,

Meenakshi

C
C. Okkels SkovAuthor
New Participant
March 28, 2023

Hello MeenakshiNegi

I have tried following the steps above multiple times, but it hasn't resolved my issues with Adobe Acrobat Pro.
I have only gotten a new one and that is every time I open the program I am met with a black homescreen and when I try and open a PDF directly from File Explorer I am met with an error window saying that there has been an internel error.

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
March 30, 2023

Hi C. Okkels Skov,

 

Thank you for sharing the information.

 

Could you please share the following logs with us:

Process logs: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html.

Share the application and OS version number.

In the meantime, try once creating a new user profile and installing Acrobat. Check if you get the same behavior.

 

Thanks,

Meenakshi

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