Measure tool broken

[mark_5716]

When I try to change the ratio for measuring 

 "select the tool, then right-click anywhere on the PDF. It displays the following options: Change Scale Ratio and Precision"

This option is no longer avaliabe since my forced update yesterday (12/12/2024) afternoon. 

Please fix so I can work.

[Tariq Ahmad]

Hi @mark_5716,

Sorry for the troubled experience. I assume you may have tried attaching screenshots with this post, and we can't see those attached, considering your message about the problem. 
Could you please tell us what is missing at your end and what version of Acrobat is installed on the machine? https://adobe.ly/3ZVcxZN;

Please share the details with us so we could assist you better

^TD

[Emma_J8241]

When I select the measure tool and want to change the scale. I should be able to right click and the top options should show the change ratio, change label, properties (or any other options that relate to the measure tool)

Now it is giving me the generic options that appear when I right click

[Tariq Ahmad]

Hi @Emma_J8241 and @McGheeMania, 

I have attached a short video video here; please check that it is working on my end. 
When I choose the Measure tool, I left-click on my PDF page to select point one and drag to the next point; while the cross-hair pointer remains active, I right-click to open the context menu, which should show me the options. 

If that is not happening at your end, let me know the best time to set up a meeting so we can discuss this on an MS Teams meeting, and we will try to triage the issue on your system. 

Please know that we are fully committed to addressing issues like this and ensuring that the app functions smoothly for all users. Your feedback is invaluable in helping us improve, and we’re actively working to resolve this problem.

Thank you for your patience and understanding as we work to make things right.

~Tariq

[h2218]

Thanks Tariq for posting the video. After multiple trials I was able to figure out the issue I had. It looks like the issue is that I don't get the same option when using the measure tool from the toolbar and the measure tool from the measure object option. When using the measure tool from the toolbar I was able to complete the measure then click outside of the PDF and get the same option as you did. But now the scale and ratio option is gone. Look at my screenshot below. If I try to do the same thing as you did using the tool from the toolbar it won't give a dynamic menu but rather options that are general. 

[h2218]

@Tariq Ahmad  Please see my above message. If this issue can be fixed it would be nice.

[Tariq Ahmad]

Hi @h2218 @McGheeMania @Groulx 

Sorry for the delayed response. If you record your screen while the issue is happening, it will help me discuss this case with the product team and ensure we are on the same page. Kindly share the Acrobat version installed and the OS name and version. 

Let me know if we need to discuss this further. Would it be possible to meet online, preferably using MS Team Meeting? 

~Tariq

[h2218]

It looks like I don't have permissions to upload a video.  When measure tool from the toolbar is selected and you right click this is the option. 

When use the measure tool from the measure objects all tools option this is what you get 

 hope it helps @Tariq Ahmad 

[McGheeMania]

I am having the same issue.  All I get is AI assistant and other useless suggestions.

[Groulx]

Same issue.  This is literally crippling my workflow today.   Had same issue until I selected " 'disable New Acrobat'" in main file menu, then proper menu returned.

[McGheeMania]

If you search for the Measure Tool from the context menu and select it again (even if you already have it active) the correct context menu will return and allow you to change the scale ratios and all the other measurement specific options.

Still broken but at least usable.

[McGheeMania]

[Groulx]

Good option as well.   Thank you for the reply.

[Tariq Ahmad]

Hi all - @h2218 @mark_5716 @Groulx @Emma_J8241 @McGheeMania 

This issue is now fixed with the latest version available. 
You can update the app to the latest Jan QFE release version which is 24.005.20399 for Win and 24.005.20400 for Mac. And that should fix this issue for you. 

To check for any pending updates, launch Acrobat > Help > Check For Updates.

To know more about released updates, please visit this: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html 

Thank you for your continued support and patience. Please let us know how it works.