Measurement disappears

Question

I use the Measure Tool in Acrobat Pro. I click the start ponit and the end point of a measurement then the position of the actual dimension line/text. As soon as I click where the I'd like the line/text to be the whole dimension disappears !! It actually still exists because when I try to carry out the same measurement, it selects the previous measurement but only shows it a as box (which I can delete) but the actual dimension is invisible.

The tool had been working fine for years until recently.

I have un-installed, used the clean-up tool and re-installed twice without success.

I've heard it may have something to do with where certain files/folders are located on my computer.

Any suggestions ????

Eric Dumas · Accepted Answer

If you open the Comments side panel, do you see the measurements you took and their values?

If you right-click on a dimension line > Measure Preferences (or open Edit > Preferences > Measuring 2D) do you see any option that could explain why it dissapear? (White text, values too small....)

Same for Right-click on a measurement and select Properties...

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