Meine gespeicherte Unterschrift wird nicht mehr angezeigt

[Baris3720832772k1]

Ich kann seit gestern nicht mehr auf meine gespeicherte Unterschrift zugreifen. Wie bekomme ich wieder Zugriff auf meine gespeicherte Unterschrift?

[Amal.]

Hi @Baris3720832772k1 

Hope you are doing well and sorry to hear that

Have you started experiencing this issue recently?

What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20736 installed. Go to Help > Check for updates and reboot the computer once.

Try to repair the installation from the help menu (Win Only) and see if that works.

Also, try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau... and see if that helps.

Let us know how it goes.

~Amal

[Baris3720832772k1]

Hello dear @Amal.,
First of all, thank you very much for taking care of my problem.
The problem has been occurring since yesterday. On Friday I was able to sign a document with the saved signature without any problems. 
I use version macOS Sonoma 14.4.1 (23E224) of the OS and version 2024.002.20687 of Adobe Acrobat Reader.
Today I deleted Adobe Acrobat Reader from my MacBook and reinstalled it again. But that didn't help to solve the problem.
Is there any point in resetting the Adobe settings if I have already completely deleted and reinstalled Adobe?

Best regards

[Amal.]

Hi there

You may also try to create a new test user profile with full admin rights or enable the root account in MAC https://support.apple.com/en-in/102367  and try using the application there and check.

If it still doesn't work, please try to remove the application in the following sequence:

1. Use the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html to remove the application.

2. Reboot the computer

3. Reinstall the application using the direct link: https://get.adobe.com/reader/enterprise/

Let us know how it goes.

~Amal

[Baris3720832772k1]

I just need my signature back. I made a new update today. Now I have the version 2024.002.20736. The signature has to be saved somewhere.

[Amal.]

Hi there

We are sorry to hear that the issue still persists, Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal

[Baris3720832772k1]

I have collected th Adobe CC logs. Where can I upload the log file?

[Amal.]

Hi there

You may share them via any cloud storage of your choice (Dropbox, google drive, etc). Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

~Amal

[Baris3720832772k1]

https://drive.google.com/file/d/1gOgXHaglgmUnyeW8bDRxZ4N7Do11HVxV/view?usp=share_link

[Baris3720832772k1]

Hello dear @Amal., 

I uploaded the log file via google drive. 

Unfortunately I haven't received any feedback from you.

[Amal.]

Hi there

This issue is reported to our engineering team for review.

We will share the update as soon as we get any information.

Thanks for your understanding.

~Amal

[Baris3720832772k1]

Hello dear @Amal., 

Is there anything new regarding my concern. I spoke with Adobe several times and also had someone from technical service on the phone. I still don't have access to my signature.