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Menu bar and part of tool bar missing from top of screen.

Community Beginner ,
Jan 28, 2020 Jan 28, 2020

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The menu bar and top portion of the tool bar will not display on Acrobat DC. When I try to click in that area it activates whatever application is running behind the Acrobat window. The only way to close Acrobat is to close the window via the Windows taskbar at the bottom of the screen. The partial icons that are visible will function but I can't access any tools or menu items above that point.

 

I have tried to uninstall then reinstall the program and that did not help. I have also run a repair on the program which did not work either. This version is installed from Creative Cloud.  help please.

 

Acrobat DC Problem.jpg

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correct answers 1 Correct answer

New Here , Jun 11, 2021 Jun 11, 2021
I fixed this issue. buy uninstalling the Graphic driver in device manager & allowing it to reinstall (dont select delete Driver )

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Adobe Community Professional ,
Jan 29, 2020 Jan 29, 2020

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What's the exact version number? What's your OS version?

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Community Beginner ,
Jan 29, 2020 Jan 29, 2020

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Acrobat DC Version 19.0

OS is Windows 10 Pro

 

I can't access the file menu to verify if there is any additional version numbers. The 19.0 is gathered from what my Creative Cloud desktop is telling me.

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Adobe Community Professional ,
Jan 29, 2020 Jan 29, 2020

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We need the exact version number. You can find it under Help - About Adobe Acrobat.

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Community Beginner ,
Jan 29, 2020 Jan 29, 2020

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That is part of the problem. The Help tab is within the part of the application that is not displaying. You can see what is missing on the screen shot I included. I don't know how to access that any other way. Under "Programs and Features" on my system control panel it shows Acrobat DC 19.021.20061. Does that help? I don't find any other version info on the OS.

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Community Beginner ,
Feb 10, 2020 Feb 10, 2020

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I was able to verify that it is version 2019.021.20061. I discovered today that the problem is when Acrobat is maximized to full screen mode. If the window is sized down from full screen everything is visible. If Acrobat opens as full screen or a sized down window seems to depend on the PDF that I am opening.

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New Here ,
Jul 20, 2020 Jul 20, 2020

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i Have teh same problem. the top part of adobe is white and m,issing the menu bar. When I click in the area, it activates the icons on my desktop where teh adobe menu should be. I cannot shrink the size or drag it to another wcreen becuase I cannot access the menu bar.

 

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New Here ,
Aug 06, 2020 Aug 06, 2020

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We can't even resize the window - it's stuck in maximized

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New Here ,
Aug 06, 2020 Aug 06, 2020

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Did anyone ever figure out ho to fix this? We are running Adobe Acrobat Standard 2020 in Windows 10 and having this exact issue.  The software is unuable ... and we just bought it.  Repairing has no effect.

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New Here ,
Aug 11, 2020 Aug 11, 2020

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Hello,

I am having the same problem as of today. The top part of any Acrobat window is disappeared, and it is not even clickable. That is, if I try to click on it or drag it, anything that is immediately behind it is clicked and/or dragged instead (like another window, or a desktop icon). This also applies to the top right buttons (minimize, maximize, close) and the "frame" of the window itself, so the window cannot be dragged or closed (except with Alt+F4). The rest of the program works ok though, documents are scrollable etc without a problem. This problem though makes the program extremely inconvenient.

 

I attach a cropped screenshot of how it looks like. I am using the Acrobat Reader DC version 20.009.20074 on Widnows 10, build 18362.959.

 

Also, I tried to repair the installation through the control panel. Nothing changed.

 

Annotation 2020-08-11 184622.png

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New Here ,
Aug 18, 2020 Aug 18, 2020

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Does anyone from Adobe monitor the support community for resolution of these issues?  I found you can at least access the menu bar by using the shortcut keys and although not ideal, it made it useable, but this has been going on since January 2020 without correction.  I usually switch over to Foxit when I encounter problems like this until they are resolved and will probably change my default this afternoon.  The shortcut keys are not practical when accessing several PDFs during the day.

 

Adobe Acrobat Reader DC Version 2020.012.20041

Windows 10 Pro Version 10.0.1363.752 Build 18363

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Adobe Employee ,
Aug 19, 2020 Aug 19, 2020

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Hey Chris!

 

Sorry for the trouble.

 

We have released an update today for Acrobat and Reader DC (Continuous Track) desktop application.
Please update the application to the latest version by going to the Help menu > Check for updates in the application.

Check if that helps.

 

If that doesn't help, please try removing the application using the cleaner tool (https://labs.adobe.com/downloads/acrobatcleaner.html) and restart the machine.

Then install the latest version of the application from this link: https://get.adobe.com/reader/enterprise/ 

 

Let us know how if the issue persists.

 

Thanks,

Meenakshi

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New Here ,
Aug 21, 2020 Aug 21, 2020

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Hi,

It is still not working for me (Windows 10 Pro). I can change the size of the window on the screen with Win+arrow, and thereby access File, Edit, View, Help etc. from the menu bar; these menus appear semi-transparent in front of other applications. However, the title bar has completely disappeared, together with the window min, max and close options. Also, it is impossible to move the Reader window when it is not maximised.

First, I updated Adobe Reader DC to a newer version, which didn't help. Then I followed the guidelines above and removed it using the cleaner tool followed by re-boot and re-installation. Still the same as before. It seemed to have happened overnight, and it is pretty annoying. I hope this gets sorted soon, as this is no condition to work with PDF files. 

Here is a screenshot of Adobe Reader DC in front of a Powerpoint window:

Claudia5FF0_0-1598015071554.png

 

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New Here ,
Aug 25, 2020 Aug 25, 2020

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So I've figured out this is related to the latest Windows updates. I hope there will be an Adobe update soon to fix this, please?

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New Here ,
Sep 17, 2020 Sep 17, 2020

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I applied the 8/19/2020 update and switched my default reader back to Adobe and have been issue free for just over a month now, even after additional Windows updates.  I did not have to fully remove the application to fix it, but have done that in the past to correct issues with an Acrobat Reader DC update by using a clean install.  Thank you for your help.

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New Here ,
Sep 16, 2020 Sep 16, 2020

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I have this same issue tonight and did the following to work around the issue.

I noticed it seems to be that the Acrobat window is maximized and just not displaying correctly. The title bar of the window is grayed out and you can't drag it or resize it natively via windows.

Click on the middle of your Acrobat window around a bit. You should show the titlebar 'active' again.
The the text in the titlebar goes from a grayish color to black text.

At that moment press and hold ALT and then tap the spacebar. (ALT+SPACEBAR)

A Windows pop-up menu appears.

Select the first item 'Restore'.

 

Your Acrobat window should slightly resize a bit smaller than fullscreen but your Toolbar should be restored.

 

We have been having this issue on high resolution laptops that are docked to monitors a few years old. For whatever reason the resizing goes out of whack. I have noticed in my case with two monitors (left one set as main display), the issue does not happen on the second monitor at all. We keep laptop lids closed when docked. 

 

Try this and hopefully it works for you.

 

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New Here ,
Oct 21, 2020 Oct 21, 2020

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I have been having this problem for quite a while. The workaround posted by C5FDB is the only thing that keeps me able to regularly use Acrobat.

 

Hopefully this will eventually garner some attention from Adobe.

I have done multiple "Clean" re-installs and the issue persists, with updates applied.

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New Here ,
Nov 30, 2020 Nov 30, 2020

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Thanks C5FDB. I still keep getting this problem and your fix works. I wish the problem would get fixed though as it's really annoying when you go to close Acrobat and end up closing whatever is underneath it! I only get the problem (so far) on my second monitor (set to the right of my primary monitor).

I also get the same issue with Google Chrom but the F9 key toggle works for that.

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New Here ,
Feb 17, 2021 Feb 17, 2021

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Thanks for this tip.  C5FDBs advice is a good temporary fix and I have also agree that if  I only open on my second monitor then I don't get the problem.  Adobe really need to fix this though.  Its very poor for such a core application to not work properly on Windows.

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New Here ,
Dec 12, 2020 Dec 12, 2020

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Thank you, that worked!

 

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New Here ,
Dec 18, 2020 Dec 18, 2020

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This is also affecting my Google Chrome. Usually if I reboot, everything works properly until the next day when it happens again. For Chrome, I'm able to press F11 twice and it fixes it. I wasn't able to get Adobe Acrobat Pro working until I was able to do your recommendation of Alt and space bar, then hit restore so it would minimize from full screen. Thank you for the assistance.

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Community Beginner ,
Sep 17, 2021 Sep 17, 2021

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C5FDB's workaround also "solved" my problem. I have a 3-monitor setup (all identical, modern monitors, with displayport connectors). The screens are identified, from left to right, as 2-1-3. The missing menu in Adobe only happens on monitor #1. When I do Alt-Spacebar / Resize, and move the Adobe document to either monitors 2 or 3, maximized, the documents appear normally and are fully functional. But when I then move the document back to monitor #1, the missing toolbar again goes missing. 

 

Does this provide any clues as to the potential source of the problem? If so, please post. Thank you.

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Community Beginner ,
Oct 04, 2021 Oct 04, 2021

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This is still a work in progress, but as a further refinement to my answer above, it may additionally help (at least in the Nvidia control panel) to click on the button "Override the scaling mode set by games and programs."

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New Here ,
Oct 10, 2021 Oct 10, 2021

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LATEST

After extensive research on the issue, I have come to the conclusion that this is a widespread problem on MS Windows systems, that seems to affect people primarily with multi-monitor setups. There appears to be no permanent solution to this bug, at least until Microsoft deals with it. It has affected people for years.

The only solution, a temporary one, is to clear the graphics drivers. There are several ways of doing this, but the easiest is to press Control-Left Shift-Windows Key simultaneously, and then "B." This will cause the graphics driver to clear and re-set. It takes about a second. 

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Community Beginner ,
Sep 18, 2021 Sep 18, 2021

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As a follow up to my prior Reply, I think I have found the ultimately correct solution to this problem. While doing the Alt-Spacebar / Restore thing is a temporary fix, the problem will inevitably return unless you instruct the graphics driver to perform scaling on GPU rather than on Display. I made this switch, and immediately the disappearing menu problem was eliminated, and has not returned. In my case the graphics card is based on NVidia, so I went into the Nvidia Control Panel, selected Display / Adjust Desktop Size & Position, and then selected Perform Scaling on GPU. The process to accomplish this may be different on your computer, but GPU Scaling rather than Display scaling is what you want. Good luck.

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