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A
Anonymous
April 29, 2012
Answered

Menu option for "print on both sides" not displayed

  • April 29, 2012
  • 14 replies
  • 208930 views

I have the latest Acrobat X on my MAC, but the print option for "print on both sides" does not show up. It shows up fine in other applications, just Acrobat doesn't include it in the print dialogue box.Of course, the printer allows for double-sided printing, and I use it all the time. And there is only one printed installed on the computer.

  I look through the "Preferences," but couldn't find anything governing printing.

  Any idea what it could be?

This topic has been closed for replies.
Correct answer Agarwal_Atul

This was, of course, the FIRST thing we tried. No options at all show up.


If the Mac OS dialog is unable to detect whether your printer is double sided or not, Acrobat/Reader would not be able to detect so.

To explain about this technically, Acrobat/Reader always read this information from a printer driver file if a printer is a double sided or not. If that key in printer driver file is missing then it directly assumes that printer is a single sided printer and no longer shows the print on both sides option.

Sometimes it so happens that a printer is a double sided printer but the printer driver does not contain this information in its file which causes the applications to not display appropriate option. In such cases, it is recomendded to use an appropriate driver which has to be downloaded from vendor's site.

14 replies

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nettas93569804
nettas93569804
Participant
November 19, 2015

I have the same problem with Mac OS X, Acrobat Pro and a Canon printer. It does not show up anywhere.

jan8371
jan8371
Participant
September 3, 2015

This problem has only started affecting me since I upgraded to Acrobat Reader DC 15.008

I would suggest the problem is with Adobe. Any suggestions for alternative products to Acrobat Reader?

    A
    Anonymous
    September 3, 2015

    It is now working for me. I was finally able to get the application menu (the printer menu from iMac) and was able to select print on both sides. That option did not work yesterday. Maybe someone read my problem and fixed it.

    Sent from my iMac

      jan8371
      jan8371
      Participant
      September 3, 2015

      I'm on Windows 8.1 and have the latest updates. Still not working. Waiting in hopeful anticipation on Adobe

        P
        play4nad
        Participant
        April 19, 2015

        I have the same problem (Mac Yosemite and HP Envy110e), however found that if after invoking the Adobe Acrobat Print Dialogue, you select the 'Printer' option, you are then presented with an option to print duplex. Hope it works for you too.

          A
          Anonymous
          September 2, 2015

          This action did not work for my HP Envy 7640.  I do not get the option to print double.  Only can print double when not using Adobe.  Adobe you need to fix this problem now!

          Adobe Reader does not support double sided printing on my HP Envy 7640 printer from my iMac. Have the most up to date version of Adobe Reader.. Unfortunately Adobe cannot be contacted by email. Anyone have a similar problem. I can print both sides from other programs using the printer menu of my iMac. In order to print PDF's on both sides I have to use the printer menu from my iPad & iPhone. They need to update the driver, but I can't tell them that. This used to work perfectly but a driver update messed this double sided printing up! Weird??

          A
          Adobe Employee
          atir.husain
          Adobe Employee
          May 21, 2012

          Hi,

          In the Print dialog box go "Multiple" tab and check the option for "Print on both side of paper".

          A
          Anonymous
          May 21, 2012

          I'm not sure I was clear enough. "Print on both sides of paper" does NOT show up in Acrobat, no matter what buttons I push. But it DOES show up in all other, I mean all other applications when I try to print.

            A
            Anonymous
            June 7, 2012

            Hi,

            It is possible that Adobe Reader/Acrobat does not show the print on both sides option for certain printers as we read this information from a printer driver file which could be missing this information.

            As an alternate, I would suggest you to please ckick on "Printer" button on the bottom of Print Dialog and that would invoke the MAC platform print dialog. You should be able to set the print on both sides option from Mac print dialog.

            Thanks,

            Atul Agarwal

            Adobe Systems


            I have a hard time parsing your English, but in any case none of what you say is any help. These were the most obviius things that I tried from the beginning. 

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