Participant

Answered

Message- "Maintenance Completed Successfully" appears everytime opening PDF

Forum|Forum|2 years ago
November 16, 2023
8 replies
12478 views

HELP ME PLEASE !!!

I am running:

Adobe Acrobat Pro (23.006.20380)

Windows 10 Pro / 64-bit, x64-based

Each and every time I open a PDF, I receive the following message:

"Maintenance completed successfully

Acrobat made some improvements to functionality and performance. You must restart Acrobat now to continue working.

Learn More Restart"

I have tried everything I know to do to stop this, but nothing works. This is interfering greatly with me doing my job.

This topic has been closed for replies.

Correct answer Brandon-fixIT

the solutin I shared worked for our organization.

However, I have now dealt with this exact issue on 6 different computers.
The other 5 I was able to resolve by going into Adobe; Help option then 'Check for Updates'
Once the update completed, I ran repair from control panel; checked for updates again. Then tested.
On a few workstations, I found I needed to check for updates from the adobe app and then initiate a repair from within the adobe app itself.

All 6 instances have now been corrected. Adobe support on this forum is non-existent, in my experience. We are left to fend for ourselves.
Willing to help anyone else if you can share with me what you have tried and what you have going on.

S

Sumith351108891665

Participant

Hi,

Get the property window by R_clicking on Adobe then select the compatibility tab. Run the compatibility troubleshooter.

This method worked for me.

A

Andrea35033205a9u9

Participant

I was having this same issue. I followed all of the steps previously suggested .........issue still occuring. This is what finally worked for me: Right click the Adobe app > properties > compatibility > unclick the "run this program in compatibility mode for"

Everything seems to be working after doing this. Hopefully it remains that way!

J

JETCO353075784woo

Participant

This worked for us as well! Thanks for posting!

T

Teresa5E2C

Participant

This is ridiculous. It is enough to make want to remove the program altogether. The monthly cost is increased, yet the performance has decreased. Please make that make sense.

S

Sapna30

Adobe Employee

Hi All,
Please try to open the Acrobat Pro application > go on top left side > View > Enable new Acrobat > Click on Restart and it should work and if it is in the new view already then revert it to the old view by going to MENU on top left > Disable new Acrobat.

Brandon-fixIT

Participating Frequently

^ this was not a solution for us.
It was already in new acrobat version when this issue occurred. Updates intiated from adobe as well as from control panel, as well as repair options from both, also failed. Uninstalling, rebooting after uninstalling, reinstalling even failed (each time the latest version and "new" adobe gui).

For us, it ended up being the work of a corrupt windows profile as my previous post indicated.
Id be shocked if something as simple as just enabling the new version fixed this, especially when that should be a preference setting, not a program impacting setting - otherwise why offer a different UI at all??

K

ka ho34841562494c

Participant

I have the same issue. Now I try to disable the “Protected Mode at Start-up,” “Protected View,” and “Enhanced Security” to see if is can fix the issue

Brandon-fixIT

Participating Frequently

I was able to resolve it for us. In our case, it ended up being a bad windows profile.

To test, I'd recommend creating a new profile (local account or login with another domain account if domain joined), ensure you have access to the same pdf files with this test account for testing purposes.

Try launching and accessing and see if the issue is recurring. If it's not, log back in with the original before blowing it away to confirm.

In our case it ended up confirming it was the windows profile. Not surprising, I've seen windows profile corruption go undetected if not for some wacky incidents such as this

Hope this helps!

L

Larissa5C96

Participant

How do you fix the corrupt Windows Profile?

Brandon-fixIT

Participating Frequently

Has there been any solution to this???

This thread states the correct answer was "Matan Mini Circuits IT" but that poster simply stated its NOT fixed and all of their users are encountering it... I have one staff member experiencing it, but it continues to be an issue. I have tried repairs, updates, uninstall+reboot+reintstall - none of it has fixed the issue.....

M

Matan Mini Circuits IT

Participant

I'm having this issue as well,

My users cannot work properly without this message pops up everytime.

Brandon-fixIT

Participating Frequently

NOT A SOLUTION MODERATORS - Pleas post a working solution

Brandon-fixIT

Participating Frequently

I was able to resolve it for us. In our case, it ended up being a bad windows profile.

To test, I'd recommend creating a new profile (local account or login with another domain account if domain joined), ensure you have access to the same pdf files with this test account for testing purposes.

Try launching and accessing and see if the issue is recurring. If it's not, log back in with the original before blowing it away to confirm.

In our case it ended up confirming it was the windows profile. Not surprising, I've seen windows profile corruption go undetected if not for some wacky incidents such as this.

Hope this helps someone!

Meenakshi Negi

Legend

Hi Twyla336615171mtp,

Thank you for reaching out, and sorry about the delayed response.

Please restart the machine, as mentioned in the message. If the message appears even after rebooting the machine, try reinstalling Acrobat using the following steps:

-Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

Let us know if the message still appears.

Thanks,

Meenakshi

C

Cecil27708664qomq

Participant

I am in the middle of my work, I do not want to stop work lose my train of thought write down all the files, then save them, Restart, and then find and open them all over again. Only Adobe would be so arrogant. How can I be notfied Before Abobe locks up my computer and ruins my work day.

G

Gleeful_interest16B8

Participant

No software should completely lock onto your desktop, forcing a Restart! This is rediculous!

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