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Metadata display

New Here ,
Feb 06, 2023 Feb 06, 2023

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Hello,

I have a problem displaying advanced metadata of pdfs.

 

File > Properties > Additional Metadata > Advanced

 

Some of them are missing and they are not hierarchically structured :

image006.png

 

This is how the would have to look :

image005.png

Anyone has an idea how to fix this ? I have version 2022.003.20314 on Windows 10.

TOPICS
General troubleshooting , PDF forms

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New Here ,
Feb 27, 2023 Feb 27, 2023

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Hello,

I have a colleague who is having a similar issue as well. Does anyone have any ideas?

She is on anew laptop has uninstalled everything related to Acrobat and the Creative Suite, and reinstalled. Rebooted between each step and an extra time or two just because. Reinstalled CS and installed Acrobat from within CS. Rebooted between each step again. Getting the strange output still. The PDF file attached shows a good example of what she is seeing (so far) - Open in Acrobat, choose File/Properties. Click the Advanced Metadata button. choose Advanced in the top left column. The AcroPropsBad.png is what she sees with this new install (was seeing the same before uninstall/reinstall). The two "good" files show the same screen on her VDI install, which is working properly. The GoodExpanded file shows how it should look with all the properties fully expanded, which can't be done on the new Acrobat install on the new laptop. She ran a repair on Acrobat on the new laptop and tried again, and gets the same incorrect behavior. She is on version 22.003.20322 on Windows 10.

16dde99b-3b44-442a-83c1-078a7953b409.jpg

59d6a5ab-c3bc-4aa2-9f6b-538d2dcf7b04.jpg


9b4bd4bf-1b2f-4bd0-a999-45a961758432.jpg

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New Here ,
May 03, 2023 May 03, 2023

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Hello,

It looks like a workaround while waiting for a fix is to uninstall the 64-bit version and use the 32-bit.

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New Here ,
Apr 25, 2024 Apr 25, 2024

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How can you install 32-bit when Creative Cloud doesn't allow the 32-bit version? It looks like saving the xmp file from the PDF and it shows you all metadata athat should be displayed is the current workaround.

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LEGEND ,
May 03, 2023 May 03, 2023

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Looks like a bug, but has anyone reported it yet?

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New Here ,
Apr 25, 2024 Apr 25, 2024

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