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Martina5C6C
Participant
September 2, 2021
Answered

Migrate Adobe DC 2015 to a new computer

  • September 2, 2021
  • 4 replies
  • 2476 views

User got a new laptop. I deinstalled Adobe DC 2015 from the old computer and installed Adobe on the new computer using the key printed on the CD. However, when starting Adobe it wants a registration and then claims that the browser is too old(which is definitely not the case). 

Back when the other desktop was setup there were no online registrations thus the license key was never attached to any online account. How do we get Adobe DC back up and running. We do not need all the new features and are fine with using  the old version.

 

This topic has been closed for replies.
Correct answer Martina5C6C

Thank you very much for responding Amal. I could fix the problem by downloading and installing a patch from Adobe. In case you need it, I attached the link.
ftp://ftp.adobe.com/pub/adobe/acrobat/win/Acrobat2015/1500630527/

Best regards

Martina Thomas
IT Department

[Personal info removed by Mod: Email, phone number, address. Please don't share any personal info on a public platform such as Community forums, If you have added your personal info in the Signature, please remove it before posting on Adobe Community]

4 replies

M
Martina5C6CAuthor
Participant
September 3, 2021

Hello try67,

thank you for taking the time to respond. Eventually I found a patch released by Adobe which fixed the issue. In case you need it, I attached the link:
ftp://ftp.adobe.com/pub/adobe/acrobat/win/Acrobat2015/1500630527/

Best regards

Martina Thomas
IT Department

[Personal info removed by Mod: Email, phone number, address. Please don't share any personal info on a public platform such as Community forums, If you have added your info in the Signature, please remove it before posting on Adobe Community]

M
Martina5C6CAuthorCorrect answer
Participant
September 3, 2021

Thank you very much for responding Amal. I could fix the problem by downloading and installing a patch from Adobe. In case you need it, I attached the link.
ftp://ftp.adobe.com/pub/adobe/acrobat/win/Acrobat2015/1500630527/

Best regards

Martina Thomas
IT Department

[Personal info removed by Mod: Email, phone number, address. Please don't share any personal info on a public platform such as Community forums, If you have added your personal info in the Signature, please remove it before posting on Adobe Community]

Amal.
Community Manager
Amal.Community Manager
Community Manager
September 2, 2021

Hi there

 

++ Adding to the discussion

 

Adobe Acrobat 2015 is an old and EOL application. For more information please check the help page https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-2015-reader-2015.html

 

Regards

Amal

try67
Community Expert
try67Community Expert
Community Expert
September 2, 2021

How did you get the installer? What's now known as Acrobat DC is not the same as it did when you got it.

You have to make sure you're installing Acrobat 2015, not Acrobat DC, as that's a subscription-based license now, which requires logging-in to your Adobe account. Your version should only require entering the serial-number and then activating it online.

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