Misaligned and missing letters when printing

[melissae58004895]

When I print PDFs that have been exported from PowerPoint, select individual letters are misaligned (shifted to the right) or missing altogether. Additional spaces between words are also printed. Each time I print the document, random pages are affected and I have to reprint them as one-off's. When I print the pages individually, they print fine.

[Dov Isaacs]

Please provide more information.

Platform (Windows, MacOS)?

Versions of PowerPoint and Acrobat?

Exactly how was the PDF generated, Microsoft's Save as PDF or Acrobat's Save as PDF (PDFMaker) or maybe even printing to Adobe PDF (Windows)?

Finally, if you could post a copy of the original PowerPoint file and the resultant PDF file, we could much better help you as opposed to guessing as to what went wrong where! 

     - Dov

[melissae58004895]

Running MacOS 10.13, PowerPoint 16.12, and Acrobat 2018.011.20038. PDFs have been generated via Microsoft's Save as PDF or Export to PDF feature. The PowerPoint file and resultant PDF file appear fine digitally, but are printed incorrectly. I have attached a few photos as examples of the instance. I have communicated with the printer support company extensively and eliminated all possibility of the problem being on that end.

[Abambo]

melissae58004895  wrote

I have communicated with the printer support company extensively and eliminated all possibility of the problem being on that end.

What printer do you use?

Is it possible to share the PDF (or a specifically created PDF, if the PDF is not to be shared with the public)?

[melissae58004895]

The printer is a Brother MFC-L8900CDW. Image of a test PDF exported from PowerPoint to Acrobat attached.

[Abambo]

Can you share the PDF, not an image of...? Just confirm that the file produces the error when printed.

[melissae58004895]

I'm not sure how to upload a PDF document. I only see an image uploader in this reply window.

[Karl Heinz Kremer]

You need to upload to a service that allows to share files and then post the link here. One option is Adobe's Document Cloud service. I wrote instructions a while ago: Share Documents via Adobe's Document Cloud - KHKonsulting LLC

[melissae58004895]

https://files.acrobat.com/a/preview/8f6b7b74-54d7-4e1d-9990-71211c65950d

[gelindam41654976]

I am having the same issue and I am on a mac. We have state contracts we have to sign digitally and ever since this last two adobe updates I have missing letters on my esignature. Adobe needs to fix this! I have spoken to HP and it is not my printer. Help Please

[Abambo]

gelindam41654976  wrote

I have spoken to HP and it is not my printer.

If you speak to Adobe, it’s not Acrobat. But to stay constructive: is the printer a Postscript printer or are you printing using HPCL?

Did you try print as image? (Advanced button on the Acrobat printing dialogue...).

[gelindam41654976]

No I did not. I just hit print. The document is pdf. Any suggestions? My printer is an 8720 office al in one. Never have had an issue until the adobe update. I called several others in our company who are on MAC same problem is Chrome and Safari.

[Abambo]

Try print as image!

Is your printer a Postscript printer or HPCL?

[gelindam41654976]

It sure did Thanks

[melissae58004895]

This affects the quality of the document. If I print using Preview, the document prints fine. The problem is only when I print using Acrobat.

[AnandSri]

Hello Melissae,

Sorry for the delayed response and inconvenience caused. Please make sure that you have the latest version of Acrobat installed, check for any pending updates of Acrobat from help>check for updates.

Also, install the latest printer drivers. Have you tried printing the PDF as an image? Print PDF as image | Adobe Acrobat, Reader

Is it possible to share the PDF file with us so that we can test it at our end? To share the file, please use Adobe Send feature, upload the file, share the link to files via private message only, How Do I Send Private Message

Also, help us with the following piece of information so that we can assist you in a better manner:

• Dot version of currently installed Acrobat? To identify refer to Identify the product and its version for Acrobat and Reader DC
• The version of operating system installed?
• Make and Model of the printer?

Let us know how it goes and share your findings.

Regards,

Anand Sri.

[melissae58004895]

I checked for updates and I have the latest version. I tried doing Print PDF as Image, but the quality was impacted. The only way that I am able to print a PDF in good quality is using Apple Preview. The particular document I am working with is confidential so I cannot send it to you, but it is exported from a PDF that includes text, images, shapes, tables, color, and transparency. I anticipate that it's some sort of settings issue because when I reprint the inaccurate pages individually, they print just fine.

[AnandSri]

Hello Melissae,

Sorry for the delayed response and inconvenience caused. Try with the latest update of Acrobat and see if this issue is reproducible DC Release Notes — Release Notes for Acrobat DC Products

What is the version of Mac OS installed? have you tried with another printer? What is the make and model of the printer installed?

Let us know how it goes and share your observation.

Thanks,

Anand Sri.