Missing fonts in Adobe Acrobat DC

Forum|Forum|3 years ago
March 24, 2022
2 replies
5069 views

Hello,

I found that when converting from docx to pdf, it does not transfer certain fonts correctly.

With Helvetica I could still understand it because I had also downloaded it especially for Word.

I then used Open Sans Semibold as an alternative, which was already available in Word. Unfortunately, this was also not transferred correctly.

How do I know which fonts can be displayed correctly in PDF / Adobe Acrobate DC?
And can fonts be added?

Thx for your help.

Create PDFs

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Correct answer Test Screen Name

I'm using Acrobat Reader DC (free).

Ok, Reader free cannot be used to make PDFs. So you are making PDFs with a problem, but the problem is not in Adobe software. You are using Word's PDF export, made by Microsoft. Check out all the options, I think only some of them embed fonts, but if it still isn't working as expected, try a Microsoft forum.

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What about if you use Save as .. Adobe PDF? Or do you not have Acrobat (paid product) installed?

J

Jeff KlemmAuthor

Participating Frequently

I'm just using Adobe Acrobat DC.

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We need to know which product you have, it's important, and there are at least three DIFFERENT ones called Acrobat DC.

Is it

- Acrobat Pro DC (paid for, included with Creative Cloud all apps)

- Acrobat Standard DC (paid for)

- Acrobat Reader DC (free).

If you aren't sure, please look at the title bar and/or About screen (or send screen shots). We need to know, to give you the right advice.

Amal.

Community Manager

Hi Jeff

hope you are doing well and am sorry to hear that.

Is this a behavior with a particular Word File or with all the files that you try to convert to PDF? Please try with a different file and check.

Would you mind sharing the workflow/steps you are doing to create the PDF from MS Word? Please try to create the PDF from the Acrobat ribbon present in the MS Word and see if that helps.

Also please go through the help page https://helpx.adobe.com/acrobat/how-to/create-pdf-files-word-excel-website.html

Also make sure you have the recent version 22.1.20085 installed. Go to Help > Check for updates and reboot the computer once.

Regards

Amal