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Missing preflight libraries from Print Production

New Here ,
Mar 14, 2023 Mar 14, 2023

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Hi everyone,

I have downloaded Acrobat 64 bit (Windows 11 Pro if it makes any difference), installed and uninstalled three times, restarted my computer after each install, and am missing a few preflight libraries. I have even run the 'AcrobatDCx64Upd2300120064' patch as well. When I open it for the first time, there is a popup that says it is being downloaded and then I have to restart the program. The only preflight library that shows up is PDF Standards but the other three are missing. Does anyone know how to download the missing preflight libraries?

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Edit and convert PDFs , General troubleshooting , Install update and subscribe to Acrobat , Print and prepress

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Community Expert ,
Mar 14, 2023 Mar 14, 2023

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The libraries come with Acrobat and do not need to be downloaded separately. What is your Acrobat version?

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Mar 15, 2023 Mar 15, 2023

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I have the same problem... 😞

My Acrobat version is 23.0

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LEGEND ,
Mar 15, 2023 Mar 15, 2023

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23.0 is not an Acrobat version. Please give the full version, something like 2023.123.98765 (or 23.123.98765)

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New Here ,
Mar 15, 2023 Mar 15, 2023

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Okay, I found full version number: 23.1.20064.0 🙂

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Adobe Employee ,
Mar 16, 2023 Mar 16, 2023

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Hi Fundacja Avalon,

 

Thank you for reaching out.

 

This is a known issue and the team is aware of this.

They are working on this issue. Once th fix will be available we will update you.

We appreciate your patience. 

 

Thanks,

Meenakshi 

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New Here ,
Mar 16, 2023 Mar 16, 2023

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I have Acrobat version 2023.001.20064.

 

Here is what I've done to get it to work since the first post:

  • Repair installation from the help menu
  • Uninstalled, restarted my computer, opened Creative Cloud and installed, shut down the computer, start up the computer
  • Redownloaded the 64 bit version from https://helpx.adobe.com/acrobat/kb/download-64-bit-installer.html and it did not work
  • I had another friend export their working preflight libraries. When I tried to import them, I get the attached screenshot message
  • Booted into Safe Mode with no other extentions on.
    • Opened in Safe mode and it did not work
    • Reinstalled with Safe Mode and it did not work

 

I work in the Print industry and rely on these to correct customer files so I hope this can be fixed soon! 

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