Missing 'Request for Signature'

Community Beginner ,
Mar 11, 2021 Mar 11, 2021

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Hi,
I have a perpetual Acrobat Pro 2020 licence on a Windows 10 (20H2) laptop.
I need to send a legal document to a few people for signature - however I dont see a 'request signature' option under Tools.
Have never needed it before either, so not sure if it was ever there.
Is this option only available with an Acrobat Pro DC license? 

Thanks

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correct answers 1 Correct answer

Adobe Community Professional , Jun 08, 2022 Jun 08, 2022

"That's why i'm wondering if it's a DC license thing only?"

Yes, AcrobatSign requires the Document Cloud services.

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Adobe Community Professional ,
Mar 11, 2021 Mar 11, 2021

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Hi,

 

When you click the fill & sign button, does the request button not appear on the menu that appears?

 

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Community Beginner ,
Mar 11, 2021 Mar 11, 2021

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thanks for such a fast response!
No, when I click Fill & Sign along the side (or from the tools section), I just get this toolbar across the top:

screenshot.JPG

There's no 'request' option, just an option for me to sign my own signature! It's like adobe sign isn't there?

That's why i'm wondering if it's a DC license thing only?


Do I need to format the PDF a certain way first maybe?
I tried to 'prepare' the form but I still didn't see any fields that would let me specify different signature fields for different people, and send it.

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Community Beginner ,
Jun 08, 2022 Jun 08, 2022

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Same issue here, were you able to solve the issue?

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Community Beginner ,
Jun 08, 2022 Jun 08, 2022

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Unfortunately not! I didn't get a response here in time, so we just went with printing and signing as it was a once off.
I think you need the subscription-based DC rather than the perpetual license to get this function 😞

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Adobe Community Professional ,
Jun 08, 2022 Jun 08, 2022

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"That's why i'm wondering if it's a DC license thing only?"

Yes, AcrobatSign requires the Document Cloud services.

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Community Beginner ,
Jun 08, 2022 Jun 08, 2022

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But the feature is listed in Adobe Acrobat 2020 new features summary page (the version I am having trouble with), did I misunderstood anything?

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Community Beginner ,
Jun 08, 2022 Jun 08, 2022

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Now I noticed I missed this part "...enhanced with Document Cloud services", thanks

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