Missing Signature

[Jesse5C70]

Hello,

We have users mention that from time to time their signature goes missing from Adobe Acrobat Reader.

Not the signature that they've already added to a PDF, but the signautre they created.

Essential its the behaviour you would expect from a brand new computer - they are forced to create their signature all over again.

Bonus question: Where does Adobe store these signatures? If such a location excists I might put some sort of file monitor on this location to see if somethind weird is happening there.

[Amal.]

Hi @Jesse5C70 

Hope you are doing well and thanks for reaching out.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.01.20143 installed. Go to Help > Check for updates and reboot the computer once.

Also, try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link
https://get.adobe.com/reader/enterprise/

Regards
Amal

[Jesse5C70]

Hi @Amal. 

We are currently running version 23.001.20143, however as of today I see there is a new version we might have to try.

I attempted your other suggestions, here are the results:

1. System reboot:Signature would still go missing from time to time
2. Repair Install: Option turned off via GPO
3. Reset Adobe: Signature would still go missing from time to time
4. New user profile: Did not try as user did not want to lose their profile
5. Cleaner too: Did not try yet

I will actually try updating to the latest version that came out today (23.001.20174) and let you know if that helps. If it doesn't we'll then try the Cleaner Tool.

Stay tuned 🙂