Missing Tools In Acrobat Pro DC

[Nick25569947p0ch]

I am missing all types of tools in my Acrobat Pro DC. Such as Combine Files and Edit PDF. 

I dont have any other version of Acrobat installed and they arent hidden in the more tools section. See screen shots. 

[Alfred22725286h61y · Accepted solution]

Hi James,  I had a similiar issue and was fixed. Here is what I did, hope it works on your laptop:

1. Press Win+R and type in "regedit", then press enter to open Registry Editor

2. Navigate to HKLM\SOFTWARE\WOW6432Node\Policies\Adobe\(product name)\(version)\FeatureLockDown

3. Delete registry values in the right column and voila, problem solved

https://www.adobe.com/devnet-docs/acrobatetk/tools/PrefRef/Windows/index.html

[James25430219tzy1 · Accepted solution]

I've just tried it today and its worked.  I deleted the whole FeatureLockDown folder and restarted the laptop.  To my surprise all the missing tools were back.

Hope that helps 🙂

[Ben31786352rdkd · Accepted solution]

I was able to fix this issue by clicking on 'Menu" then 'Help' then 'install premium features'. Was able to get all the missing tools back.

[J E L]

Hi @Nick25569947p0ch That is strange! Try searching for one of the missing tools based on the full list of tools in my screenshot. If they still don't show up, under the Help menu, click “Repair Installation” to see if that resets things. If the missing tools are still not coming up, try uninstalling and reinstalling the app. Let us know if you get them back!

[Ray33037263z1vq]

I have this new acrobat adobe and things are missing. No Tools. Only something that says All Tools and it's missing things like Comment tool.

There seems to be no way for me to get these simple things. 

[Amal.]

Hi there,

Hope you are doing well

We acknowledge that the new Acrobat represents a notable change; however, we hope that as you get familiar with the new interface, you can be more productive and get more out of Acrobat.

We are actively working on all the feedbacks and we will address them with the highest priority.

If your critical workflows are impacted, you can switch to the old UI from the “Menu” on the top left corner of Windows and View Menu on MacOS. For more info about the new Acrobat, please check the help page: https://community.adobe.com/t5/acrobat-discussions/learn-about-new-acrobat/td-p/14078856

~Amal

[Nick25569947p0ch]

No they are not available tools in the more section. Attached you will see the screen shots. Its missing all types of tools. Such as Edit PDF & Combine Files to name just a couple.

[cid:image001.png@01D8AB4B.4EB39B00]

NICK DAVIES
DIRECTOR OF FOOD & BEVERAGE
DEPT: EVENTS, AUDIO VISUAL, OUTLETS & CULINARY

[Personal information removed by moderator]

[J E L]

Right, I see that they aren't showing up for you. Have you tried to reset or reinstall Acrobat yet?

[Nick25569947p0ch]

It has been repaired. There was something in the Regedit that was blocking all the additional features. Once we deleted that the problem was solved. 

[Amal.]

Hi there

Hope you are doing well and sorry to hear that.

Please update the application to the recent version 22.2.20191 from the help menu > check for updates and reboot the computer once and see if that works for you.

Regards

Amal

[Alfred22725286h61y]

issue resolved

[James25430219tzy1]

If only people were more helpful instead of just yapping "Yap all fixed, bye bye now!!" 

If anyone has a solution then please help, I have the same issue even after login to a different laptop.

[Alfred22725286h61y · Accepted solution]

Hi James,  I had a similiar issue and was fixed. Here is what I did, hope it works on your laptop:

1. Press Win+R and type in "regedit", then press enter to open Registry Editor

2. Navigate to HKLM\SOFTWARE\WOW6432Node\Policies\Adobe\(product name)\(version)\FeatureLockDown

3. Delete registry values in the right column and voila, problem solved

https://www.adobe.com/devnet-docs/acrobatetk/tools/PrefRef/Windows/index.html

[James25430219tzy1]

Hi Alfred,

Many thanks for your reply, I will try this on the users laptop and report back.  I'm hoping that will help, it's been ongoing for a while now and no one seems to have an answer including Adobe.

Cheers!

[Lina26301008mbgd]

This didn't work for me. It's frustrating.

[James25430219tzy1 · Accepted solution]

I've just tried it today and its worked.  I deleted the whole FeatureLockDown folder and restarted the laptop.  To my surprise all the missing tools were back.

Hope that helps 🙂

[ITC5FE1]

Yes, requires a PC restart after you delete the registry item previously mentioned in the thread.

[Lina26301008mbgd]

I found out that the program that was showing as "DC" was in fact a Reader version, despite me installing Acrobat Pro DC previously. Had to uninstall it and re-install again and my tools are back.

[J E L]

Thanks for letting us know @Lina26301008mbgd and I'm glad this is sorted out for you now! Yes, all the Acrobat versions can cause confusion. The latest subscription Pro version is a “Continuous Release” model. The latest free Reader DC is 2022.002.20191. The official names of the current lineup of Acrobat products are: Acrobat Reader DC, Acrobat Standard DC, and Acrobat Pro DC. I remember being confused when they added the DC, which stands for Document Cloud.

[Laubender]

FWIW:

Seems that Adobe dropped the "DC". From my MacBook Pro:

Regards,
Uwe Laubender
( Adobe Community Expert )

[Dott. Paolo Vaccarone]

Hi to all,

I've tried but I haven't find "featurelockdown" folder in "regedit". The software doesn't work in my new laptop... Can someone of you can help me? Many thanks

[Ben31786352rdkd · Accepted solution]

I was able to fix this issue by clicking on 'Menu" then 'Help' then 'install premium features'. Was able to get all the missing tools back.

[Staci37399533eepx]

This worked for me! Thank you! 

[law clerk]

I am having the same trouble. I used to be able to click on what I think was just a T in the menu bar and I could just type anywhere on the document. Now that has disappeared. I went to the customize toolbar but when I added the T back in, it was for editing the existing document. The difference is one just allows me to say answer questions on a letter and the other allows me to change the questions. I don't want to be in the edit mode. Does that make sense?

I tried the instructions above but when I open Registry Editor, I don't see HKLM\SOFTWARE\WOW6432Node\Policies\Adobe. Please help. I only see the following:

HKEY_CLASSES_ROOT

HEY_CURRENT_USER

HKEY_LOCAL_MACHINE

HKEY_USERS

HKEY_CURRENT_CONFIG

Maybe it is because this is a work program, I don't own it.

[luisaraujo]

this fix doesnt work.. i have an account with all full features.. acrobat pro works with everything in mac..but when I login to windows.. it wont show anything with pro features.. and tried regedit..doesn't work

[Amal.]

Hi @luisaraujo 

Hope you are doing well and sorry to hear that

This is a known issue and I want to assure you that our development team is actively working on resolving this issue, and we are doing everything we can to make sure it's fixed as soon as possible. We value your feedback and appreciate your patience as we work to resolve this matter.

Once the fix is ready, we will make sure to communicate the update with you, so that you can enjoy a smooth and seamless experience using our product.

Thank you for your understanding and continued support.

Regards

Amal