• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Monitor goes black when opening PDF in Acrobat DC

New Here ,
Aug 19, 2020 Aug 19, 2020

Copy link to clipboard

Copied

Windows 10, current with all updates. Same for Acrobat DC, also reinstialled and same problem.

2 mointors 1 LG via displayport and 1 Dell via HDMI. Video card is Nvidia GTX 1660SC, also current drivers.

 

Sometimes, when I open a PDF via double clicking on it in file explorer, the LG goes blank for a second, then resumes displaying. The PDF is displayed properly each time, the only issue is the screen blanking out as if it was going to sleep. It seems to happen most frequently when I have had a document open in Acrobat for a while minimized, and then open another.

 

Any ideas?

TOPICS
Crash or freeze , General troubleshooting

Views

1.8K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 19, 2020 Aug 19, 2020

Copy link to clipboard

Copied

LATEST

Hi there,

 

We are sorry for the trouble. As described the first monitor turns to black for a second after opening the PDF when another PDF is already opened and minimized

 

Please try to remove the second monitor (Dell Via HDMI) and try to reproduce the issue and check if it still occurs.

 

What is the version of the Adobe Acrobat DC you are using? TO check the version go to Help > About Adobe Acrobat DC.

 

We have released a new optional update for Adobe Acrobat/Reader DC version 20.12.20043 today. Please try to update the application to the new version and see if it makes any difference. Go to Help > Check for Updates.

 

You may also try to adjust the screen resolution for the LG monitor. Also, go to Edit > Preferences > General > and select 'Auto Detect' for scale for screen resolution and see if that helps.

 

Keep us posted with the results

 

Regards

Amal

Regards
Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines