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Question

More tools components are being installed. We'll let you know when you can use this tool

Forum|Forum|2 years ago
August 28, 2023
2 replies
9464 views

I have a 2 yr old Laptop, Lenovo. Windows 10. I just "installed" Adobe Acrobat Pro Thursday and there is an issue with some installations. I get the message "more tools components are being installed. We'll let you know when you can use this tool". Also "There were some installation issues. We're trying again". This has been happening since last Thursday. I stopped the antivirus program and am using Google Chrome. I cannot edit/rotate my PDF files, which I can do in Paperport with no problem. Also, I've changed my account name, but in the virtual assistant, it still shows as the first one. Virtual Assistant is a joke and doesn't understand what I'm trying to tell it, OR it takes you to your website anyway, so why bother with that?

Installation

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Community Expert

Community Expert

what acrobat version or is it a current subscription version?

Cathy McInnisAuthor

Known Participant

As I stated before...........It's the latest version, which would be current.

Community Expert

Community Expert

then use the cc desktop app to uninstall (including preferences), restart your computer and then reinstall.

Community Expert

Community Expert

Make sure your computer meets the minimum CPU & GPU requirements to run Creative Cloud apps & services.

Most Creative Cloud apps work on these operating systems:

Windows 11 (64-bit), Windows 10 versions 22H2, 21H2, 21H1;
MacOS 13 (Ventura), 12 (Monterey), macOS 11 (Big Sur).

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/acrobat/system-requirements.html

Resolve Network Connection Errors:

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

Hope that helps.

Nancy O'Shea— Product User & Community Expert

Cathy McInnisAuthor

Known Participant

Thank you for your suggestions, it is a 22H2.