Skip to main content
JAbshire3522348
JAbshire3522348
Participant
June 19, 2019
Question

Move Adobe Acrobat Pro DC to another pc

  • June 19, 2019
  • 4 replies
  • 8481 views

Please supply me with the steps I need to take to move Adobe Acrobat Pro DC to another laptop. I tried installing it on the new laptop and was told by the installation software that my serial number form Adobe Acrobat X Pro was valid. I need it because the version of Adobe Acrobat Pro DC that I have is an upgrade. Please advise.

This topic has been closed for replies.

4 replies

T
Test Screen Name
Legend
June 19, 2019

No, that should be fine, and eliminates the chance of error. So you will now need to contact Adobe, we've gone as far as we can here. They will have to check your serial numbers.

JAbshire3522348
JAbshire3522348Author
Participant
June 20, 2019

Just let everyone know that I received the following email yesterday and again this morning.

From: Adobe Elliot Smith <forums_noreply@adobe.com>
Sent: Thursday, June 20, 2019 4:03 AM
To:
Subject: Re: Adobe Elliot Smith has sent you a message - Move Adobe Acrobat Pro DC to another pc

WARNING: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

You can Directly send Email to our Customer Care Team at Adobedesk@usa.com and they will help you via Email.

Thanks & Regards
Team Adobe

Continue the conversation by replying to this email, or going to the direct message on Adobe Community

This email was sent by Adobe Community because you are a registered user.
You may unsubscribe instantly from Adobe Community, or adjust email frequency in your email preferences

My 1st mistake was to supply Adobedesk@usa.com with a serial number. But then they asked for my User Name and Password so they could open a ticket for me.

From: Adobe Systems <AdobeDesk@usa.com>
Sent: Thursday, June 20, 2019 9:49 AM
To:
Subject: Re: RE: Move Adobe Acrobat Pro DC 2015 to Another PC

WARNING: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Kindly provide your Adobe Registered Email ID and the Password which you use to Login on Adobe.com so we can generate the Case ID and help you further

The Team Adobe

Well, asking for that additional info is just too much.

End of Story!

T
Test Screen Name
Legend
June 20, 2019

Thanks for your vigilance. I've reported this to the Adobe authorities. Wish it could  be stopped.

T
Test Screen Name
Legend
June 19, 2019

There is one more thing to check before we say we can't help you in the forum. Make sure you have downloaded Acrobat 2015, not Acrobat DC (Continuous) or Acrobat 2017. If you have done this you will now need to contact Customer Service.

JAbshire3522348
JAbshire3522348Author
Participant
June 19, 2019

I am installed Acrobat Pro DC from the original install DVD. Do I need to download the software instead of using the original DVD?

T
Test Screen Name
Legend
June 19, 2019

Ok, to to install the upgrade version of that you will first need your Acrobat 2015 serial number. Then, it will ask you for a qualifying product and you now choose Acrobat X and enter your old Acrobat X license. If that doesn't work let us know (please do NOT post any serial numbers, and don't send them to anyone who contacts you claiming to be from Adobe - they may be a scammer!)

    JAbshire3522348
    JAbshire3522348Author
    Participant
    June 19, 2019

    When I open Adobe Acrobat DC, after the Install, I'm prompted to select the "Previous Version" (I select Adobe Acrobat X Pro Windows) and "Serial Number of Previous Version. I enter the Serial number located on the box (Note: the serial number includes dashes, but area you enter the doesn't accept dashes) and then the software issue, "This serial number is not for a qualifying product. Please try another." I'm using the correct number, I've got my Amazon.com receipt for the purchase I made on 30-Apr-2012 for the Adobe Acrobat X Professional, the Amazon.com receipt for the purchase I made on 30-Apr-2015 for Adobe Acrobat Pro DC Upgrade Windows and both Serial numbers. Please continue your assistance until this is resolved.

    Thank you for your Time and Support,

    Jim

    T
    Test Screen Name
    Legend
    June 19, 2019

    First, what do you have: is it Acrobat Pro DC, subscription based?

    Acrobat Pro (DC) 2015, perpetual license?

    Or Acrobat Pro 2017, perpetual license?

    JAbshire3522348
    JAbshire3522348Author
    Participant
    June 19, 2019

    I have Acrobat Pro DC 2015, perpetual license.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices