Participant

Question

mp4 appears as black box in interactive PDF exported from InDesign

Forum|Forum|6 years ago
March 28, 2019
2 replies
3640 views

I have placed an MP4 in InDesign and exported as an interactive PDF. When previewing in SWF preview it all looks fine, but within Adobe Acrobat it appears as a black box. It was working earlier but now this is happening and no idea why. I have tried restarting, saving as new docs but to no avail. I am saving the video out from After Effects as H.264, I don't know if something is wrong that side of it. Any ideas? Thanks!

This topic has been closed for replies.

Amal.

Community Manager

Hi there,

We are sorry for the trouble and the delay in response.

A new update for Adobe Acrobat/Reader DC is now available v20.009.20065. Please update the application go to Help > Check for Updates.

Let us know how it goes

Regards

Amal

O

Oebat

Participating Frequently

Hi,

I have the same issue. A black box, a green line like a graph, and then nothing.
I checked for updates - everything is up-to-date (21.007.20099) Any other ideas?

Regards
Oebat

Amal.

Community Manager

Hi there,

It works on my OS but not my Windows 10. But just for your reference:

I use Acrobat Reader 2021.007.20099 on both OS and Windows10.

I've shared the Interactive PDF below.

Thanks!

Hi there

I tried to open and play the MP4 on mu end Win 10 and its working fine. Please go through the help page https://helpx.adobe.com/acrobat/using/playing-video-audio-multimedia-formats.html and see if that helps.

Regards

Amal

T

Talegend

Participant

Up

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded