MS Word crashing with acrobat PDFmaker

New Here ,
Jan 07, 2019 Jan 07, 2019

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Hello!

A serious problem occurs when using pdfmaker.

When I convert a docx file to pdf in MS Word with acrobat pdfmaker addin, it runs successfully with no problem, but as soon as the pdf file is created, the original docx file crashes.

As I run MS Word once again, a message box occurs saying that acrobat pdfmaker office com addin has encountered a problem, I should disable this addin.

I don't want to do that. But if I don't do, this problem always exists.

The acrobat version is the newest 2019 version, and the MS Word is office 365. The OS system is windows 10.

Thanks!

JN He

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General troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Feb 05, 2019 Feb 05, 2019

Hi JN,

Sorry for the delay in response.

As the application crashes with Acrobat add-in, please try the troubleshooting steps provided here Troubleshoot Acrobat PDFMaker issues in Microsoft Office on Windows

Check if that helps.

You may also try to repair the application installation.

Launch the Acrobat and go to Help > Repair Installation.

If the issue still persists, please share the application version installed on the machine.

To check the application version, take help of the steps mentioned here Identify the product and its version for Acrobat and Reader DC

...

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Adobe Employee ,
Feb 05, 2019 Feb 05, 2019

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Hi JN,

Sorry for the delay in response.

As the application crashes with Acrobat add-in, please try the troubleshooting steps provided here Troubleshoot Acrobat PDFMaker issues in Microsoft Office on Windows

Check if that helps.

You may also try to repair the application installation.

Launch the Acrobat and go to Help > Repair Installation.

If the issue still persists, please share the application version installed on the machine.

To check the application version, take help of the steps mentioned here Identify the product and its version for Acrobat and Reader DC

Share the screenshot of the error message you receive.

To share the screenshot, use the steps provided below:

- Click on the insert icon provided in the reply window as shown below:

- An Insert Image window will appear.

- Then click on Insert Image and browse the location where you have saved the screenshot file.

- Select the file and click on Open > Insert Image.

Let us know if you need any help.

Regards,

Meenakshi

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New Here ,
Apr 05, 2019 Apr 05, 2019

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2.png

The problem never gets fixed.

This is the screenshot.

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Explorer ,
Oct 14, 2020 Oct 14, 2020

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Yes, 18 months on and this problem still hasn't been fixed. Acrobat PDF Maker when called from MS Word ("Save as Adobe PDF") hangs on documents more than a few pages long. Even clicking "Cancel" doesn't do much - it asks if you want to stop PDFMaker, and when you say "Yes" it just hangs again, so you need to use Task Manager to stop it. MS Word's native save as PDF function works fine, so it's annoying that Adobe isn't able to save a Word document in an Adobe format reliably, but Word is able to.

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New Here ,
Oct 21, 2020 Oct 21, 2020

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Yep. That's the worst part, they will take your money each month, but if you ask for support they will rattle off a shopping list of troubleshooting tasks, making it as long as possible, and as inconvenient as possible, so you'll just give up asking them for help and just keep giving them money each month.

 

Then, they'll mark it "Solved", since they get to keep your money, and not do anything! See - its solved!

 

BTW: On a new, freshly installed machine, in Oct 2020, and this is still an issue.

 

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New Here ,
Aug 13, 2021 Aug 13, 2021

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I had so many difficulties with Adobe over the years I moved my office to FoxIt pro. It's much better and more reliable than Adobe.  You should give it a try 🙂

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Explorer ,
Aug 13, 2021 Aug 13, 2021

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Thanks - I have a rather expensive Creative Cloud subscription, and none of the products seem to do what I need, or the user interface is utterly unintuitive. I'll give what you suggest a try.

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New Here ,
Jan 07, 2022 Jan 07, 2022

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Same here. And I need this for work, so it's crucial. The only thing I've gotten to work so far, and I don't know how long it will last, is to open both Word and Acrobat DC Pro before trying to make the PDF. I've updated all software, uninstalled and reinstalled, checked for vuruses and disk errors, etc. Just unbelievable isn't it?

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New Here ,
Sep 12, 2022 Sep 12, 2022

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I found a strange solution, but it works to me:

Do, for example, File -> Export -> Create Adobe PDF.
Then a message will appear requesting to save a copy of your document. Click OK.
On the next window, instead of chosing the file name and clicking SAVE, click CANCEL instead! (you are now back to where you were, but a copy of your document was created somewhere).

Repeat the process, but this time clicking SAVE at the final step!

 

With this solution, the PDF conversion does not crash, and it is even much faster.

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