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hj5337581
New Participant
January 8, 2019
Answered

MS Word crashing with acrobat PDFmaker

  • January 8, 2019
  • 3 replies
  • 25161 views

Hello!

A serious problem occurs when using pdfmaker.

When I convert a docx file to pdf in MS Word with acrobat pdfmaker addin, it runs successfully with no problem, but as soon as the pdf file is created, the original docx file crashes.

As I run MS Word once again, a message box occurs saying that acrobat pdfmaker office com addin has encountered a problem, I should disable this addin.

I don't want to do that. But if I don't do, this problem always exists.

The acrobat version is the newest 2019 version, and the MS Word is office 365. The OS system is windows 10.

Thanks!

JN He

    This topic has been closed for replies.
    Correct answer Meenakshi Negi

    Hi JN,

    Sorry for the delay in response.

    As the application crashes with Acrobat add-in, please try the troubleshooting steps provided here Troubleshoot Acrobat PDFMaker issues in Microsoft Office on Windows

    Check if that helps.

    You may also try to repair the application installation.

    Launch the Acrobat and go to Help > Repair Installation.

    If the issue still persists, please share the application version installed on the machine.

    To check the application version, take help of the steps mentioned here Identify the product and its version for Acrobat and Reader DC

    Share the screenshot of the error message you receive.

    To share the screenshot, use the steps provided below:

    - Click on the insert icon provided in the reply window as shown below:

    - An Insert Image window will appear.

    - Then click on Insert Image and browse the location where you have saved the screenshot file.

    - Select the file and click on Open > Insert Image.

    Let us know if you need any help.

    Regards,

    Meenakshi

    3 replies

    A
    Alex Noussi
    New Participant
    December 4, 2023

    I realized that the PDF maker add-in crashes when I apply it to a file stored in Microsoft OneDrive.
    It worked like a breeze when I moved the file to the local drive.

    So, it might have to do with Microsoft OneDrive.

     

    S
    Stefan334698907yv3
    New Participant
    December 4, 2023

    I've never used OneDrive. Still crashes, very locally.

    A
    Alex Noussi
    New Participant
    November 18, 2024

    Not only was it in OneDrive, but it crashed when the file was too deeply buried, i.e., the location folder exceeded 256 characters.

    This rule might still apply when local.

    Besides, when I moved the file locally to test, it was into the first level of the local disk drive, i.e., D:\New folder

    B
    Bernardo26072513dnbv
    New Participant
    September 12, 2022

    I found a strange solution, but it works to me:

    Do, for example, File -> Export -> Create Adobe PDF.
    Then a message will appear requesting to save a copy of your document. Click OK.
    On the next window, instead of chosing the file name and clicking SAVE, click CANCEL instead! (you are now back to where you were, but a copy of your document was created somewhere).

    Repeat the process, but this time clicking SAVE at the final step!

     

    With this solution, the PDF conversion does not crash, and it is even much faster.

    melindak30763286
    melindak30763286
    New Participant
    January 6, 2023

    This solution still crashed my computer. 

    S
    Stefan334698907yv3
    New Participant
    November 8, 2023

    same here

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity ManagerCorrect answer
    Community Manager
    February 5, 2019

    Hi JN,

    Sorry for the delay in response.

    As the application crashes with Acrobat add-in, please try the troubleshooting steps provided here Troubleshoot Acrobat PDFMaker issues in Microsoft Office on Windows

    Check if that helps.

    You may also try to repair the application installation.

    Launch the Acrobat and go to Help > Repair Installation.

    If the issue still persists, please share the application version installed on the machine.

    To check the application version, take help of the steps mentioned here Identify the product and its version for Acrobat and Reader DC

    Share the screenshot of the error message you receive.

    To share the screenshot, use the steps provided below:

    - Click on the insert icon provided in the reply window as shown below:

    - An Insert Image window will appear.

    - Then click on Insert Image and browse the location where you have saved the screenshot file.

    - Select the file and click on Open > Insert Image.

    Let us know if you need any help.

    Regards,

    Meenakshi

    H
    hj5337581Author
    New Participant
    April 5, 2019

    The problem never gets fixed.

    This is the screenshot.

    C
    ChrisLeicester
    Known Participant
    October 14, 2020

    Yes, 18 months on and this problem still hasn't been fixed. Acrobat PDF Maker when called from MS Word ("Save as Adobe PDF") hangs on documents more than a few pages long. Even clicking "Cancel" doesn't do much - it asks if you want to stop PDFMaker, and when you say "Yes" it just hangs again, so you need to use Task Manager to stop it. MS Word's native save as PDF function works fine, so it's annoying that Adobe isn't able to save a Word document in an Adobe format reliably, but Word is able to.

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