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normharris3
Inspiring
October 8, 2024
Question

MS Word for Mac runtime 53 errors

  • October 8, 2024
  • 2 replies
  • 4657 views

When on the Microsoft Community board, I was told that this is an Adobe created problem.  So posting here.

 

Whenever I open a Word document, I get a dialog. See copy below.

 

Is there a way to get rid of these warnings or does it indicate an issue needing corrective action.

 

Thank you.

 

    This topic has been closed for replies.

    2 replies

    A
    Adobe Employee
    akagarg17099634
    Adobe Employee
    October 18, 2024

    Hi normharris3,

     

    Thank you for reporting the issue. To assist you better, could you please provide below details about this issue?

    1.  Acrobat Version
    2.  Office version
    3.  Mac OS and Architecture of the machine.

     

    Thank you for your patience!

     

    Regards,

    Akanksha

    N
    normharris3Author
    Inspiring
    October 19, 2024

    I'll respond to this first and then the one about logs:

    1. Adobe Acrobat Pro 2020

    Architecture: x86_64

    Build: 20.5.30710.10710

    AGM: 4.30.119

    CoolType: 5.14.5

    JP2K: 1.2.3.54783

     

    2. Microsoft 365 subscription: Version 16.90 (24101387)

     

    3. Mac OS Sonoma 14.6.1, Mac mini 2023 Mac M2 Pro

     

    Please let me know if you need any more info re those three questions.

    S
    shrey_1009
    Participant
    October 22, 2024

    Thanks normharris3 for the information. This is the known limitation on Mac Arm machines. Acrobat 2020 typically runs on an X86_64 chipset. However, the macOS M1 device runs Microsoft® Office 365 and Microsoft® Office 2016 apps on the ARM64/Universal chipset. 

    The error occurs due to incompatibility between the chipset configuration for Acrobat 2020 and ARM-based devices, such as macOS M1, M2, M3. 

     

    Please refer to below article for more information:

    https://helpx.adobe.com/acrobat/kb/runtime-error-acrobat2020-apple-m1.html

     

    A
    AHopeB
    Participating Frequently
    October 8, 2024

    Whilst not getting the same message, I am getting error messages, such as 'Part of this app has been blocked' or 'This application is not responding'.  Until a couple of months ago, this would be occasional, but now it is every time I want to use Acrobat.  I am seriously considering cancelling my subscription to Adobe as a whole.

    A
    Adobe Employee
    akagarg17099634
    Adobe Employee
    October 18, 2024

    Hi AHopeB,

     

    Thank you for bringing this to our attention. We’re sorry to hear that you’ve experienced this issue with our product. We appreciate your feedback and are here to help you resolve it.

    Can you please share us the logs so that we can look into the issue
    Steps:
    1. Close Acrobat
    2. Download and run Diagnostics utility https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html
    3. Select Start Diagnostics.
    4. Now Open Acrobat and reproduce the issue.
    5. Select Stop Monitoring, and share the log ID with us.
     
    Thanks,
    Akanksha Garg
    Adobe Acrobat Team

     

    N
    normharris3Author
    Inspiring
    October 19, 2024

    Please read my post again. The problem occurs when I open a MS Word document. Therefore I can't reproduce in Acrobat.

     

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