Multiple Adobe issues - can't use after update, couldn't properly edit before update

Forum|Forum|1 year ago
March 8, 2025
3 replies
278 views

Desperate for help here. Adobe is the root cause of deep frustrations. I bought Adobe Acrobat Pro 2022 with a lifetime license in November of 2024. Have been using it with no issues until two days ago. I use it HEAVILY for my business to make updates for quotes for my customers. It's a simple > click edit > move some boxes and images around > print as a pdf > done. Well suddenly it isn't allowing me to do that, it is for some reason not allowing me to just click and hold and drag the cursor over to just "grab" everything within the selected window. It is like recognizing every individual "box" or text and I can only move what it's recognizing. And, the box for "recognize text" is un-checked. How the heck to fix this so I can do what I was doing before?!

This leads me to my next issue which at the moment is the more problematic one.. I thought - well maybe I need to update adobe. I ran the update, it completes, and now the dumb thing is telling me I don't have an active subscription for Adobe. PLEASE, I need to get this fixed asap. I tried to spin up a support chat.. nope, can't use that unless you have an active subscription... I literally did about 5 minutes ago before this update messed it up.

Appreciate any input you all can provide.

- Royally Irritated

T

Tariq Dar

Legend

Hi @rob_8190,

Sorry for the troubled experience and thank you for reaching out.

Firstly, I checked your account with the email ID registered on Adobe Community. I don't see any active subscription. If you have purchased a subscription with a different email ID, try that. If you want me to check that email ID, click on the Envelope icon in the top right corner and send me the email ID using a private message.

If the one you were trying to edit is already being OCR'd then the option will be disabled. If you are trying to edit a scanned document, it is suggested to run OCR on the document first save the OCR document as a copy, and try editing it. Now editing an OCR copy is a bit challenge as it will require font info and that font information is not available in the Scanned copy, read this help page for more information on Edit scanned PDF: https://adobe.ly/43PX946;

Let us know if you have further questions

~Tariq

R

robby_4125

Participant

I am having this same issue. I can't edit anything because there are a million individual vertical boxes that won't allow you to edit the text like you could before.

F

Frustrated user_1972

Participant

I totally agree with you Rob. I do reports using a fillable form and need to be able to update them without redoing the whole thing. I always could until the last month. I click save or save as or save a copy and the message comes up that I can't save a signed pdf even though it isn't signed. I never use an electronic signature. Sometimes it says it doesn't recognize the document. I am so frustrated hence my profile name. The online chat help is useless. Doesn't explain anything.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded